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I need a solution Hi all, a while ago I asked how to add support groups to the default assignment list. This worked like a charm, but now my collegues ask me to add their name to ...
This issue has been solved
Forum Discussion by Koen van Carglass | 08 Apr 2014 | 8 comments
It would be very interesting to be able to manually change the status of a ticket. Also the possibility of adding custom statusses would be an asset. For example: I would like to be able to manually change the status of a ticket to "Under ...
Idea by Koen van Carglass | 05 Mar 2014 | 1 comment
I need a solution Dear all,   Lately we are seeing some tasks that do not follow the normal task numbering. Instead of IM-999999 they have a format like 99999 and thus they ...
Forum Discussion by Koen van Carglass | 27 Feb 2014 | 3 comments
I consider it normal that you can print a ticket in a way that it can be used. Now, if the incident details extend the box they are not fully printed. I know that it is possible to create a workflow for this, but that should not be necessary, you should ...
Idea by Koen van Carglass | 18 Feb 2014 | 1 comment
I need a solution Dear all, Every time we want to send an email from a ticket, we get an error. I have checked the settings for our mailaccount in Office365 and they are as follows: ...
This issue has been solved
Forum Discussion by Koen van Carglass | 26 Aug 2013 | 3 comments
I need a solution Dear All, After reading several posts about SD7.5 and transferring data, I lost track about what can be transferred from 7.1 to 7.5. I thought that closed tickets ...
Forum Discussion by Koen van Carglass | 23 Jul 2013 | 3 comments
I need a solution Dear all, the manager of one of our divisions would like to have access to all tickets made by the people of her division. My first solution was to add her as a ...
Forum Discussion by Koen van Carglass | 15 Nov 2012 | 3 comments
I need a solution Dear All, I was asked to make a report that shows how many Break-Fix tickets have been handled by who in what month. In the table ...
This issue has been solved
Forum Discussion by Koen van Carglass | 24 Oct 2012 | 6 comments
I need a solution Hi all,   Is it possible for people who have submitted a ticket to give rights to their ticket to other users? When we try to add a contact, we always get the ...
Forum Discussion by Koen van Carglass | 20 Jun 2012 | 3 comments
I need a solution Hi All, When creating a ticket, one of our users would like 2 of his collegues (who are not (yet?) known in Service Desk 7.1) to be notified by mail. I have tried ...
This issue has been solved
Forum Discussion by Koen van Carglass | 15 May 2012 | 5 comments