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I need a solution We started getting an issue in the SD.IncidentManagement workflow with session id not being passed properly to a Terminate and Transfer Dialog Flow component and it ...
Forum Discussion by Aryanos | 27 Mar 2014 | 3 comments
I need a solution Does anyone know if there is a report or tables that show how many users are currently logged into the Process Manager and if there is another that audits the login of ...
Forum Discussion by Aryanos | 04 Mar 2014 | 0 comments
I need a solution Is the Active Directory sync supposed to push down the updates to the Process Manager users? For example, if we disable the user in AD is it supposed to disable the ...
This issue has been solved
Forum Discussion by Aryanos | 05 Feb 2014 | 2 comments
I need a solution In Service Desk 7.1 SP1, SLA emails are sent out even after they have been triggered already after a reclassify, edit incident details and reassign. Not only that but ...
Forum Discussion by Aryanos | 30 Jan 2014 | 0 comments
There needs to be a way to distinguish ServiceDesk Workers from users in ServiceDesk so that when searching for a worker to reassign a ticket to it only shows workers. There's been a lot of times when a ticket is accidentally reassigned to the wrong ...
Idea by Aryanos | 17 Dec 2013 | 0 comments
There is no ability to add mulitple files at once to the Incidents Attachment web part on the process pages. You currently have to click the Add Attachments button -> form pops up _> select the file and hit Save -> form closes. Can an ...
Idea by Aryanos | 08 Oct 2013 | 0 comments
One of the most difficult things when creating workflows is visually show the user where the workflow is at any point and the overall workflow. We need a control(s) that can help us be more tranparent to the user and to always allow the user to be able ...
Idea by Aryanos | 11 Sep 2013 | 0 comments
When clicking task and process action links in Process Manager the form opens up in a virtual window. Can we please have a checkbox to toggle whether to open it in the virtual window or in a browser window? When creating custom workfows with multiple ...
Idea by Aryanos | 10 Sep 2013 | 0 comments
We send out emails using the following format in order to help our user distinguish their emails easier in Outlook; ServiceDesk <servicedesk@company.com>. In Service Desk 7.5 you can't seem to do this in the email template as it throws an ...
Idea by Aryanos | 10 Sep 2013 | 0 comments
I need a solution I was wondering if anyone can help with a setup/configration that I'm trying to do with a ServiceDesk server and a Workflow server? I currently have custom ...
This issue has been solved
Forum Discussion by Aryanos | 28 May 2013 | 3 comments