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There are occasions when you need to edit or change or remove a profile definition. In one case, an application property was chosen and the profile definition was edited, adding a new definition value, with the appropriate details and then saved. ...
Blog Entry by BRING | 30 Oct 2015 | 0 comments
Change Management 7.6, when using the Approve/Deny Change Plan form, has recently added functionality to display configured change request planned start dates and estimated end dates.  It now displays both the target stast and planned completion dates ...
Blog Entry by BRING | 22 Oct 2015 | 0 comments
After downloading and installing the 7.6 Upgrade for Servicedesk, while attempting to login to the Processmanager portal, the following error popped up ​ Server Error in '/ProcessManager' Application.  Runtime Error: Description: ...
Blog Entry by BRING | 22 Oct 2015 | 0 comments
The Problem When Using Servicedesk, I wanted to add some primary contact information on the Advanced Tech Feeder form, in some open space on the form.  The form does not by default render info like "Domain/Username".  When I attempted to ...
Blog Entry by BRING | 09 Oct 2015 | 0 comments
Introduction Workflow Solution provides the ability to automate various processes, including many Symantec Corporation applications. Servicedesk is an application built from Workflow that automates the Incident, Change and Problem Management ...
Article by BRING | 01 Oct 2015 | 0 comments
Introduction Symantec’s Servicedesk solution is a world class Service Process Automation tool, automating Incident, Change and Problem Management processes for its end users. This document addresses a customer requirement surrounding the use of the ...
Article by BRING | 18 Sep 2015 | 0 comments
Recently, it was discovered that Workflow (and by association Servicedesk) has a SQL view that, in its original form, when accessed, takes unnecessary  time to complete.  The view in question is the “UserReferenceIDLookup” view, and is used when users ...
Download by BRING | 27 Mar 2015 | 2 comments
The knowledge base capabilities that Workflow adds to Servicedesk are reasonably extensive.  In addition to a Bulletin Board Service, FAQ and WIKI capabilities, the functionality to add, approve, and rate articles that are added or moderated is helpful ...
Article by BRING | 06 May 2014 | 0 comments
This article  is the original 7.5 version of the  email monitoring application for using multiple addresses.  You can use this as a reference for installation purposes. This download contains the revised package files for 7.5 Sp1.  There were ...
Download by BRING | 31 Jan 2014 | 6 comments
This article was written to outline some issues that were recently discovered and addressed.  Hopefully with the end that any customers currently still using Servicedesk 7.0 will fill additional motivation to take steps necessary to move to the current ...
Article by BRING | 24 Jan 2014 | 0 comments