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The knowledge base capabilities that Workflow adds to Servicedesk are reasonably extensive.  In addition to a Bulletin Board Service, FAQ and WIKI capabilities, the functionality to add, approve, and rate articles that are added or moderated is helpful ...
Article by BRING | 06 May 2014 | 0 comments
This article  is the original 7.5 version of the  email monitoring application for using multiple addresses.  You can use this as a reference for installation purposes. This download contains the revised package files for 7.5 Sp1.  There were some ...
Download by BRING | 31 Jan 2014 | 6 comments
This article was written to outline some issues that were recently discovered and addressed.  Hopefully with the end that any customers currently still using Servicedesk 7.0 will fill additional motivation to take steps necessary to move to the current ...
Article by BRING | 24 Jan 2014 | 0 comments
Recently, it was observed that when using Servicedesk, clicking on the lightning bolt to edit a user caused the error below to appear: System.IO.FileLoadException: The located assembly's manifest definition does not match the assembly ...
Blog Entry by BRING | 29 Oct 2013 | 0 comments
Servicedesk supports the ability to allow incoming emails to automatically create incidents, or to go into a classification process that allows a manager to determine if the email should become an incident, change or problem ticket. Along with handling ...
Download by BRING | 16 Sep 2013 | 1 comment
A new issue was discovered, such that, when using a Windows 7 client computer, using running IE9, when attempting to access an HTTPS-configured ServiceDesk 7.5 MP1 server, the client computer won't perform Active Directory passthrough ...
Blog Entry by BRING | 22 Aug 2013 | 0 comments
Servicedesk 7.2 Sp2 and 7.5 have a handy built in tool that allows for the bulk closure of incident tickets.  It was discovered, however, that this tools ability to remove incidents from the selection set is not properly functioning.  To reproduce ...
Blog Entry by BRING | 22 Aug 2013 | 0 comments
Many customers want to track the amount of time that an incident or ticket stays in a particular Service Queue.  Once in a Service Queue, a good practice is to have the technician or ...
Video by BRING | 22 Aug 2013 | 3 comments
In Servicedesk 7.5 Mp1 - all builds, on initial incident creation, the priority of the task shown in the process view page does not match the priority of the inicident.  This can also be seen by a review of the My Tasks List report.  All tasks show with ...
Blog Entry by BRING | 21 Aug 2013 | 0 comments
Servicedesk has improved its Change Management capabilities in 7.5 to include process automation and rulesets, (along with their associated actions) to make Change Management more useful to businesses requiring change process to provide structure to ...
Article by BRING | 07 Aug 2013 | 0 comments