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I need a solution Hi Guys, When an Incident is created by email, the Priority is set to 'Low' by default. Does anyone know where i can change this? Regards Steve ...
Forum Discussion by yabru | 27 Sep 2011 | 3 comments
I need a solution Hi, Does anyone know where this setting is kept? If a Technician Resolves a call and the End User does not confirm it being completed....then after a certain ...
This issue has been solved
Forum Discussion by yabru | 11 Sep 2011 | 1 comment
I need a solution Hi All Service Desk experts! Is this easy or complicated? I'm trying to figure out how to enable our users to fill out their Satisfaction Survey when a ...
Forum Discussion by yabru | 20 Jun 2011 | 3 comments
I need a solution Hi Guys, Really need some help here....anyone been able to Route an email based on the Location or Department when a Incident is created via emai? By default ...
This issue has been solved
Forum Discussion by yabru | 17 Jun 2011 | 9 comments
Hi, I think these are most certainly the way forward! I just wish for 2 things; The Rules could be applied to the Email Monitor Workflow (currently if a User logs a call by email we can only route based on their Contact name not any of the ...
Idea by yabru | 04 Jun 2011 | 0 comments
I need a solution Hi All, I seem to be asked this question quite often by the majority of our clients. If an Incident is not responded to within a specific time frame, can we do ...
Forum Discussion by yabru | 25 May 2011 | 1 comment
I need a solution Hi, I did this some time back but cant gfigure out how now... We are on SD7.1 and i'm looking to route the calls based on the location. However when ...
Forum Discussion by yabru | 24 May 2011 | 0 comments
I need a solution Hi, Currently in SD 7.1, when an Incident gets Resolved, an email gets sent to the End User who then needs to click on a link and confirm it has been resolved ...
Forum Discussion by yabru | 24 May 2011 | 0 comments
I need a solution Can anyone tell me if this is easily achievable? I would image so... Trying to organise our Service Desk so that when a Engineer receives an email to say that an ...
Forum Discussion by yabru | 07 Mar 2011 | 4 comments
I need a solution Please can someone also confirm if this is a bug or working as designed? When creating a standard report in Service Desk, we are trying to achieve the result ...
Forum Discussion by yabru | 01 Mar 2011 | 0 comments