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I was getting an error during set up of a Service Desk that I was not able to send emails.    Application Name : SD.EmailServices Process ID : 3012 Date :4/18/2012 3:47:31 PM Log Level :Error Log Category ...
Article by sdmayhew | 25 Apr 2012 | 0 comments
I need a solution so I ran the big bad script to transfer over closed tickets.  except when I create new tickets in my sd 7.1 sp2 the ticket numbers are starting over at 1 instead ...
This issue has been solved
Forum Discussion by sdmayhew | 19 Apr 2012 | 4 comments
I need a solution I have a special role that I created for a admin service desk user. His role is to move tickets along and get tickets unstuck if needed. This can mean reassigning a ...
This issue has been solved
Forum Discussion by sdmayhew | 06 Mar 2012 | 1 comment
I need a solution Its Late and I must be missing something simple.  I am trying to set up a report schedule -  I have the report set up  assigned to a schedule Just ...
Forum Discussion by sdmayhew | 21 Feb 2012 | 5 comments
I need a solution I cant find the web form for Create Email Mesage - I need to make sure that the Include the Reply Code is always checked. It is not a footer I loked through the ...
This issue has been solved
Forum Discussion by sdmayhew | 21 Feb 2012 | 10 comments
I need a solution frustrating issue  went to create a routing rule on my test server  Error was thrown when I put in a condition for a ruleset. I hit save instead of cancel. Now ...
This issue has been solved
Forum Discussion by sdmayhew | 02 Feb 2012 | 2 comments
I need a solution so does this mean that we are going to be charged more for Service Desk? If the licensing is going to change doesnt this mean that the licensing ...
Forum Discussion by sdmayhew | 30 Jan 2012 | 4 comments
I need a solution Using the out of hte box email settings - SMTP - in service desk 7.1 sp1. I am looking to see if we can convert the HTML email format going out into text.  cant ...
Forum Discussion by sdmayhew | 04 Jan 2012 | 4 comments
I need a solution SErvice Desk will not send a email to user email that is not in Exchange or AD. returns log error below    process path - add non employee who is not in AD ...
Forum Discussion by sdmayhew | 15 Dec 2011 | 4 comments
I need a solution followed all instructions on permissions for documents at Home > Documents > Category View> Browse> Custom Category - right click the orange arrows ...
This issue has been solved
Forum Discussion by sdmayhew | 14 Nov 2011 | 1 comment