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I need a solution Hi Can anyone point me to how Sub reports work in Service Desk and how to set these up? There seems to be virtually no documentation available and it's not ...
Forum Discussion by smassie | 16 Apr 2015 | 0 comments
I need a solution Hello All, My company wants to leverage servicedesk 7.5 to handle requests from end users that has nothing to do with IT. For example, they want to be able to open ...
Forum Discussion by KSchmeck | 15 Apr 2015 | 0 comments
When creating email templates and rules, you use a drop down to choose what you want to include such as processID, AffectedUser, etc. Parsing the "affecteduser" option to use their first name only would be more personalized and give the user a ...
Idea by KSchmeck | 15 Apr 2015 | 0 comments
I need a solution Process view page - Always expand User Comments We have a webbpart with Comments and the comments are truncated. Is it possible to turn of truncation? Se ...
Forum Discussion by Callander | 15 Apr 2015 | 3 comments
I need a solution Hi, Our existing process requires that Backout plans and voting are mandatory on our change requests. I have had a look but cannot see a way of settings these ...
Forum Discussion by ABrain | 14 Apr 2015 | 1 comment
I need a solution So I have customised the Edit Incident form, to display queues (support groups) in one drop down field, and then the other drop down field displays the members of the ...
Forum Discussion by Lotty P | 14 Apr 2015 | 1 comment
I need a solution Hello All, I am trying to edit some content in "submit request" tab. Specifically the text under "report incident" to be more intuitive ...
Forum Discussion by KSchmeck | 10 Apr 2015 | 1 comment
I need a solution When we are doing an update AD synch for Servicedesk the status nearly always says over 20% of the users need synching, which is puzzling. There should be only a ...
Forum Discussion by smassie | 10 Apr 2015 | 3 comments
I need a solution Does anyone know how to change the data fields the satisfaction survey can read/save? The current get/save satsifaction survey data components have 5 fields ...
Forum Discussion by smassie | 10 Apr 2015 | 2 comments
Actually the message tables have a colum named Message with the data type image. When external message has enable on diferents task in Workflow this table have a large growing in database. I suggest the change the data type to xml for a better ...
Idea by Marcelo D. Pessoa | 09 Apr 2015 | 0 comments