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I need a solution Most of the Information synces up but for some reason emloyeeNumber will not sync.  I can open AD Explorer and log in to AD with application identity and see it ...
Forum Discussion by Kevin Shilling | 15 Jul 2014 | 2 comments
I need a solution We are currently using the latest Servicedesk solution from ALTIRIS (boss thinks its 7.5 may be higher..). My team had a discussion about the ability to paste ...
Forum Discussion by Chilimac | 17 Apr 2014 | 2 comments
I need a solution Hi, I'm using the Matches Rule component inside a Workflow Solution and it gives me an error message like this one: The connection to no match is unhandled. It ...
Forum Discussion by LuilloSoft | 11 Apr 2014 | 2 comments
I need a solution Hello All, Not sure if this a possibility, however, I have been asked to provide access (read only) to the APIs and its documentation of ServiceDesk 7.5 which our ...
This issue has been solved
Forum Discussion by snm1502 | 15 Mar 2014 | 4 comments
I need a solution Hello, As per my knowledge, IM, PM and CM core processes (not feeder / technician forms) have been locked to be edited starting SD 7.5. However, isn't ...
Forum Discussion by snm1502 | 24 Jan 2014 | 4 comments
I need a solution Hello, We have an issue where techs are unable to add comment to an IM ticket and they recieve an error saying "You do not have permission to add a comment ...
This issue has been solved
Forum Discussion by snm1502 | 15 Jan 2014 | 3 comments
Hopefully the title says it all. Currently, in SD 7.5 SP1 we have the ability to create an Action [Set Location][To Affected user's Location] in rule sets for Incident Management. I would like to see the same capability for Departments. That ...
Idea by Lark | 17 Dec 2013 | 0 comments
I need a solution I have recently completed several Service Desk Upgrades to 7.5 SP1 and a common error continues to show up in each upgrade. Error: 'ddlActionVariant' ...
Forum Discussion by Oscar2564 | 17 Dec 2013 | 0 comments
I need a solution In Helpdesk 6 we use an Incident Rule to mask any Social Security Number (SSN), we blank them out with Xs - XXX-XX-XXXX, we were hoping we could accomplish something ...
Forum Discussion by MarkWarmack | 12 Dec 2013 | 2 comments
I need a solution Hi Everyone,   I'm currently performing a test on ServiceDesk 7.5 MP1. I'm excited to experience how the way it works since it said to be more stable ...
Forum Discussion by Atong | 05 Nov 2013 | 7 comments