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I need a solution Hi, guys! I need reset the SLA when the ticket of Incident is reassigned to a new queue. It is my first time with ServiceDesk 7.5. We have any nivels SLA ...
This issue has been solved
Forum Discussion by melina.pereira | 21 Sep 2015 | 1 comment
I need a solution Since we upgraded to 7.6, when someone has ownership of a ticket and misses a SLA, SD removes the ticket from the owner's queue and sends it back to the Default ...
Forum Discussion by phoward74 | 15 Sep 2015 | 2 comments
I need a solution Hi, Please assist Since upgrading our ServiceDesk environment from 7.5 to 7.6, not all the rulesets for INCIDENT-MGMT are being displayed. I've replaced the ...
This issue has been solved
Forum Discussion by Ilze | 08 Sep 2015 | 4 comments
I need a solution I'm trying to send a change request to workflow using the rules in 7.5 SP1 and I'm getting a 'failed to verify SessionID' when this runs. The ...
Forum Discussion by smassie | 18 Jun 2015 | 1 comment
I need a solution Hi, I have a problem with incoming e-mail creates incidents without a contact and gets stuck with status Awaiting Response. This happens with newly created ...
Forum Discussion by Callander | 02 Jun 2015 | 2 comments
Ruleset executed is defined as a Process Message in the History. However, this contains a lot of unneeded information which would be nice to exclude from the History using the Filter.  If we exclude all Process Message, we also exclude too much, ...
Idea by Kelly VG | 22 Apr 2015 | 1 comment
I need a solution So... I have a situation where a customer wants to add additional fields to the Service Desk.... - And extension or alternative to the Close Code that provides ...
This issue has been solved
Forum Discussion by smassie | 19 Jan 2015 | 5 comments
I need a solution If a problem has already been after a few incidents have been closed that are related, how do I add the closed tickets to the problem?  We've discovered an issue ...
This issue has been solved
Forum Discussion by phoward74 | 14 Jan 2015 | 5 comments
I would like to see a condition for "if commenter is owner".  I want to send email notification to the ticket owner if a comment is added, but not if the owner is the one adding the comment. (Endpoint Management, 7.5, ServiceDesk, ...
Idea by mclpgfh | 30 Dec 2014 | 0 comments
I need a solution Hello everyone, I'm trying to redo some graphic reports from SD 7.1 on SD 7.5. However, can't seem to find this field in 7.5: This option is ...
This issue has been solved
Forum Discussion by haroldvm89 | 29 Dec 2014 | 2 comments