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I need a solution We have one main ticket for "new employee" with subtasks to create all the various accounts the new employee will need.  Is there some way to auto-close the ...
Forum Discussion by mclpgfh | 13 Nov 2014 | 1 comment
I need a solution I need help on a custom workflow that I am working on that routes and classify email incidents based on email subject to queues, email subject to classification, and ...
Forum Discussion by WDRAIN1 | 29 Sep 2014 | 1 comment
I need a solution Good morning everyone. We currently use the Routing Table:Classification found under Manage Data Mapping, to assign tickets to queues.  Using the Key1 value, here ...
Forum Discussion by resendesw | 29 Sep 2014 | 1 comment
This video shows how one can import users assigned City in AD to asset managment using the connector solution. once the locations are imported and assigned to the users, service desk ...
Video by RufusS | 23 Sep 2014 | 0 comments
I need a solution Hello everyone!!  I'm working on a Service Desk POC for the first time. and when installing the Workflow Platform, I get the message  The workflow ...
Forum Discussion by haroldvm89 | 07 Sep 2014 | 6 comments
I need a solution Most of the Information synces up but for some reason emloyeeNumber will not sync.  I can open AD Explorer and log in to AD with application identity and see it ...
This issue has been solved
Forum Discussion by Kevin Shilling | 15 Jul 2014 | 6 comments
I need a solution We are currently using the latest Servicedesk solution from ALTIRIS (boss thinks its 7.5 may be higher..). My team had a discussion about the ability to paste ...
Forum Discussion by Chilimac | 17 Apr 2014 | 2 comments
I need a solution Hi, I'm using the Matches Rule component inside a Workflow Solution and it gives me an error message like this one: The connection to no match is unhandled. It ...
Forum Discussion by LuilloSoft | 11 Apr 2014 | 2 comments
I need a solution Hello All, Not sure if this a possibility, however, I have been asked to provide access (read only) to the APIs and its documentation of ServiceDesk 7.5 which our ...
This issue has been solved
Forum Discussion by snm1502 | 15 Mar 2014 | 4 comments
I need a solution Hello, As per my knowledge, IM, PM and CM core processes (not feeder / technician forms) have been locked to be edited starting SD 7.5. However, isn't ...
Forum Discussion by snm1502 | 24 Jan 2014 | 4 comments