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I need a solution We have built out many Jobs/Tasks for our Deskside Technicians to use to deploy individual software to desktops when someone has request that software to be installed. ...
Forum Discussion by JohnVee | 15 May 2015 | 2 comments
I need a solution I have SMA installed on workstations in an OU already.  I want to add more to the OU, but don't want the SMA to reinstall to the existing ones.  Will this rule do ...
Forum Discussion by Ra1ph | 06 May 2015 | 5 comments
Ruleset executed is defined as a Process Message in the History. However, this contains a lot of unneeded information which would be nice to exclude from the History using the Filter.  If we exclude all Process Message, we also exclude too much, ...
Idea by Kelly VG | 22 Apr 2015 | 0 comments
I do not need a solution (just sharing information) When Symantec Patch Management executes a patch on a system, it can exit with different return codes, such as Windows Installer ...
Forum Discussion by MyITGuy | 30 Mar 2015 | 2 comments
I need a solution I am having an issue downloading Wireshark updates within the patch management solution. This is the only product I cannot download, I know this because I have ...
Forum Discussion by JohnVee | 13 Mar 2015 | 2 comments
I need a solution After a little bit of trial and error when writing a query I have found that if I query the vAllComputerInfo table I have computers that are in a non-active status ...
Forum Discussion by JohnVee | 21 Jan 2015 | 3 comments
I need a solution So... I have a situation where a customer wants to add additional fields to the Service Desk.... - And extension or alternative to the Close Code that provides ...
This issue has been solved
Forum Discussion by smassie | 19 Jan 2015 | 5 comments
I need a solution If a problem has already been after a few incidents have been closed that are related, how do I add the closed tickets to the problem?  We've discovered an issue ...
This issue has been solved
Forum Discussion by phoward74 | 14 Jan 2015 | 5 comments
I would like to see a condition for "if commenter is owner".  I want to send email notification to the ticket owner if a comment is added, but not if the owner is the one adding the comment. (Endpoint Management, 7.5, ServiceDesk, ...
Idea by mclpgfh | 30 Dec 2014 | 0 comments
I need a solution Hello everyone, I'm trying to redo some graphic reports from SD 7.1 on SD 7.5. However, can't seem to find this field in 7.5: This option is ...
This issue has been solved
Forum Discussion by haroldvm89 | 29 Dec 2014 | 2 comments