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I need a solution I've attached a .gif of a feature a customer is confused about in ServiceDesk 7.6, and is wondering if anyone else has noticed it before, and if so, if anyone has ...
Forum Discussion by africo | 27 Jul 2015 | 1 comment
I need a solution Hi All, I am trying to set up the email notification for SLA warnings. I have set the process automation settings and added SLA targets etc. however when the ...
This issue has been solved
Forum Discussion by ABrain | 13 Jul 2015 | 4 comments
I need a solution Hello everyone, I'm attempting to create a new Active Directory sync profile in SD 7.6, and am selecting OU sync.  Upon selecting the appropriate OUs, I click ...
Forum Discussion by africo | 06 Jul 2015 | 2 comments
I need a solution Hello all - I'm having some troubles figuring out the magic that makes the WAS connection successful when attempting to publish to a remote server. In ...
This issue has been solved
Forum Discussion by africo | 27 May 2015 | 1 comment
So you've created an  Integration Component with SQL Generators etc included. You add a new Generator to the list, get to the end and after you ' Recompile and close ' the following warning shows:  Open up   Symantec ...
Article by AlexHedley | 13 May 2015 | 2 comments
Have you ever tried to add a Profile and got an error: "Value cannot be null. Parameter name: value" You can't have a uniqueidentifier as a datatype for your Foreign Key or include this another in your Profile. ...
Article by AlexHedley | 22 Apr 2015 | 1 comment
I need a solution Hi, Our existing process requires that Backout plans and voting are mandatory on our change requests. I have had a look but cannot see a way of settings these ...
Forum Discussion by ABrain | 14 Apr 2015 | 1 comment
I need a solution Hi, We are running Service Desk 7.5 and i would like to change the Satisfaction Survey email to contain a link direct to the survey page and not the incident ...
This issue has been solved
Forum Discussion by ABrain | 08 Apr 2015 | 2 comments
I need a solution Trying to install the Bulk Closure tool. I get an error when I debug prior to publishing: Project has validation breaks, please correct mapping from ...
Forum Discussion by Paul M Fannin | 27 Feb 2015 | 1 comment
I need a solution Wello, Currently we are working on Self-Service software portal for the end users. The portal will leverage Symantec Workflow Solution and SMP platform. Each ...
Forum Discussion by Tomasz Wozniak | 03 Feb 2015 | 0 comments