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I need a solution We have email monitoring setup and it automatically creates tickets from a traditional email with a subject and body.  We have a phone system that when the support ...
Forum Discussion by phoward74 | 18 Dec 2014 | 0 comments
I do not need a solution (just sharing information) Symantec have provided a SQL script to allow the migration of Closed tickets between 7.1.X and 7.5.x servicedesks.  This is in the ...
Forum Discussion by Alistair Crawshaw | 17 Dec 2014 | 0 comments
I need a solution We have two incidents that appear to be "stuck" at the resolved status. Not entirely sure what is different about them but I have the system setup with the ...
Forum Discussion by Paul M Fannin | 04 Dec 2014 | 3 comments
I need a solution I am seeing some unexpected behavior with how web parts display under my admin account.  I moved a web part to a different zone on the SD Incident View page, and after ...
Forum Discussion by mclpgfh | 24 Nov 2014 | 2 comments
I need a solution I have verified that data mapping is correct. Whenever you set the impact and urgency, then press the "auto-calculate priority" link, the priority is always ...
Forum Discussion by Paul M Fannin | 19 Nov 2014 | 4 comments
I need a solution I have delete the Article List Display web part from our knowledge base page, but was meaning to delete a diffrent web part.  I have tryed having a look under web ...
This issue has been solved
Forum Discussion by Michael19 | 04 Nov 2014 | 3 comments
I need a solution Hi, I have a customer the operated in 8 different countries in 6 different time zones, each site has it's own IT and will be responsible to resolve incidents ...
Forum Discussion by RufusS | 27 Oct 2014 | 0 comments
I need a solution Running into a host of problems trying to get ServiceDesk 7.5 up and running. 1) When an incident is resolved and the end user goes to process manager, they are ...
Forum Discussion by Paul M Fannin | 06 Oct 2014 | 5 comments
I need a solution Hi, I would like to add some text on the title page so that the users know what system they are logging in to. Can this be done? ...
This issue has been solved
Forum Discussion by steveskw | 02 Oct 2014 | 3 comments
I need a solution I have several users who are unable to use the "Click here to classify" menu under Safari 7.1 on Mac OS 10.9.5. They are also seeing the time worked boxes ...
Forum Discussion by michael.george | 18 Sep 2014 | 4 comments