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I need a solution Trying to install the Bulk Closure tool. I get an error when I debug prior to publishing: Project has validation breaks, please correct mapping from ...
Forum Discussion by Paul M Fannin | 27 Feb 2015 | 1 comment
I need a solution I have an odd issue with SD 7.5. If you use the advanced incident submission form (technician) to create an incident and you select resolve it goes through to the ...
Forum Discussion by smassie | 04 Feb 2015 | 3 comments
I need a solution The simple classification/edit incident workflow includes, by default, the ability to re-assign incidents.  However if you do this it does not run the on ...
Forum Discussion by smassie | 26 Jan 2015 | 2 comments
I need a solution Hello, I'm attempting to install Servicedesk and configure the inbound mail settings (POP) and running into issues with the test.  When I select not SSL I ...
Forum Discussion by lotsill | 26 Jan 2015 | 2 comments
I need a solution I'm something of a numpty when it comes to workflow but I am wondering if it is possible to use the send to workflow action in the rulesets to open up a form that ...
This issue has been solved
Forum Discussion by smassie | 26 Jan 2015 | 6 comments
I need a solution Hi, I have just applied tn SD.IncidentManagementSimple patch to fix the issue where tickets won't close under certain circumstances when custom data has been ...
This issue has been solved
Forum Discussion by smassie | 23 Jan 2015 | 4 comments
I need a solution So we have different queues that technicians belong to which is standard.  The issue I've run into is that if a ticket makes it to an escalated queue for whatever ...
This issue has been solved
Forum Discussion by phoward74 | 22 Jan 2015 | 2 comments
I need a solution Hi I have followed the instructions in the articles about adding additional data fields to the Incident Management Database and imported the plug-in into the ...
This issue has been solved
Forum Discussion by smassie | 20 Jan 2015 | 2 comments
I need a solution We have a custom workflow that creates an incident with a description that contains HTML.  When we try to resolve the incident, we get an Application Error.  We have ...
Forum Discussion by mclpgfh | 14 Jan 2015 | 11 comments
I need a solution Hello, We are running SD 7.1 SP1 and recently we have problems with one user account. At first glance everything seems OK with this account (as seen in admin - ...
This issue has been solved
Forum Discussion by Koen van Carglass | 14 Jan 2015 | 2 comments