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We've all run into this problem at some point - Maybe I have trial licenses I'm trying to remove, or my old licenses aren't letting the new licenses import.  How does an administrator solve this problem? Before we begin, let's ...
Article by JBroniec | 21 Jul 2015 | 0 comments
The attached document illustrates how to renew an expiring or expired MDM certificate. Renewing the iOS MDM Certificate.pdf (Managing Mobility, Symantec Mobility Device Management, Best Practice, Configuring, Installing, ...
Article by adam_burner | 21 Jul 2015 | 0 comments
Problem This happens when you do not understand why some events are red / blue / yellow / green, etc. Solution EVENT NOTIFICATION located under MONITOR > EVENT After deploying a modified prevention policy with the ...
Article by Joseph Karas | 10 Jul 2015 | 0 comments
The following steps show how to install MySQL 5.6 on a CentOS/RHEL 6 server, create the databases needed by Symantec Mobility Suite, and give a MySQL administrative account with rights to the two databases. The commands listed in a bold font below are ...
Article by Joshua Johnson | 09 Jul 2015 | 0 comments
Ensure that openssl is up to date and does not include the heartbleed exploit. 1.  Run  rpm -q openssl  from the Terminal to check what version of openssl is currently installed on the Mobility Suite. The expected result should appear in the ...
Article by Joshua Johnson | 09 Jul 2015 | 0 comments
The following tasks and information should be run on a Mobility Suite server environment for troubleshooting MSWS Norton Mobile Security issues: 1. Confirm that the Front End(s) are properly configured with the local time as PDT and that ...
Article by Joshua Johnson | 09 Jul 2015 | 0 comments
A step by step walthrough for replacing SSL certificates used by Symantec Secure Proxies.  Including steps for pre 5.3 Mobility deployments. How to replace an expiring Secure Proxy certificate.pdf (Managing Mobility, Symantec ...
Article by adam_burner | 09 Jul 2015 | 0 comments
A step-by-step walkthough deploying Secure Email and App Proxies for use with Symantec Mobility 5.3 Mobility 5_3 Secure Proxy.pdf (Managing Mobility, Symantec Mobility Application Management, Symantec Mobility Device Management, ...
Article by adam_burner | 08 Jul 2015 | 0 comments
Problem Do not have access to Symadmin Password Solution 1) Go into the SQL Server Manager Studio 2)Login in to the Studio 3)Select your database and go into tables 4)Go to DBO.USR and right click it ...
Article by Joseph Karas | 30 Jun 2015 | 0 comments
Problem DCS Agent cannot connect to Manager   Solution Run the following on the agent machine: 1) su - sisips 2) ./sisipsconfig.sh -forcereg 3) /<agent Directory>/Symantec/scspagent/IPS/./sisipsconfig.sh -t -v    ...
Article by Joseph Karas | 30 Jun 2015 | 0 comments