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There are several ways to gather inventory data for evaluation and troubleshooting purposes. Any or all of the following methods may be used. 1. Capture copies of NSE files  It is possible to capture copies of the NSE file(s) being sent to ...
Article by dougj | 19 Jan 2015 | 0 comments
The Client Task Agent Command Line Utility The actual binary can be found in the ‘/opt/altiris/notification/ctagent/bin’ directory. A link to aex-cta is found in the ‘/usr/bin’ directory, which is in most Unix, Linux and Macintosh path ...
Article by dougj | 19 Jan 2015 | 0 comments
As of the Agent for Unix, Linux and Mac (ULM) 7.1, it is possible to configure which resource keys to ignore during generation of NSE events. This allows for exclusion of any values that would cause a conflict in a given environment. (An NSE event is ...
Article by dougj | 16 Jan 2015 | 0 comments
In some circumstances, it may be necessary to assign a new resource guid value to a Unix, Linux or Mac (ULM) client. This is typical in the case of merged computer resources in the NS console and two or more clients are assigned the same guid.    ...
Article by dougj | 16 Jan 2015 | 0 comments
SSE is a collection of reports commonly used by Backline support and Sustained Engineering. They are very useful for monitoring, administering and troubleshooting. An example can be seen at link below: (ITMS 7.5 - Checking Agent Plug-ins versions via ...
Article by Mauro Dalvit | 13 Jan 2015 | 0 comments
A. Take a Backup of Database OR Follow the Disaster Recovery Steps for 12.1  http://www.symantec.com/docs/TECH160736   B. Symantec Endpoint Protection – How to cleanup excessive disk usage  This document describes the necessary steps ...
Article by Amit.eu | 22 Dec 2014 | 2 comments
Often times we deploy SEP 12.1 to clients and assume the components are functioning correctly. While the majority of the time this is true, it never hurts to spot check clients to ensure they're working as expected. Below are tests you can run for ...
Article by Brɨan | 25 Nov 2014 | 9 comments
Problem: Automation Tasks are in Queued or Pending state with "Waiting for the agent to get the task" message. Cause: The PectAgent (SMA in automation) does not get registered and tasks don't get executed ...
Article by Mauro Dalvit | 21 Nov 2014 | 0 comments
RAM drive (also called RAM disk) is a block of RAM (primary storage or volatile memory) that a computer's software is treating as if the memory were a disk drive (secondary storage). In some instances we have noticed that Deployanywhere ...
Article by Mauro Dalvit | 20 Nov 2014 | 3 comments
What is required to create such environment, where you will be able to receive mail notifications about Agent service crash from any of available managed endpoints via mail? This scenario is applicable for SMP 7.1.x and SMP 7.5.x 1. ...
Article by Igor Perevozchikov | 14 Nov 2014 | 0 comments