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When working in Workflow 7.1 (I haven't experienced this issue in 7.5 yet), there is an occasional issue which prevents me from saving, debugging, or publishing the project after changes have been made.   In the past, being unable to ...
Article by africo | 04 Sep 2014 | 0 comments
Problem Statement: DLP 12.5 Endpoint Agent Stops Triggering Any Incidents after deploying HIPAA and HITECH (including PHI) policy. Agens triggers incidents when HIPAA and HITECH (including PHI) is disabled. Solution : Enable IE ...
Article by Tariq Naik | 03 Sep 2014 | 0 comments
Attached is a report that will provide a list of all of the software updates that are downloaded and staged by the Patch Managment Solution, but are disabled without being superseded.  To import this report right click on the folder you want to ...
Article by eglismann | 26 Aug 2014 | 1 comment
Attached is an excel sheet with the mappings for the following Tables>Columns>Solution Views>Tables>Columns>Solution Stored Procedures>Tables>Solution Functions>Tables>Solution All of these were created on ...
Article by eglismann | 26 Aug 2014 | 2 comments
To collect all available data from ULM machine for Inventory troubleshooting please do the following:   1. Collect information about agent and plug-ins: Run:aex-helper list all -f > /tmp/agent.info   2. Gather output for all ...
Article by dougj | 15 Aug 2014 | 0 comments
In SMP 7, some computer resources are merging - sometimes into a single resource even though they have a different computer GUID. This may appear to be a shared guid issue but it is actually different. In this case, it is a 'shared mac address' ...
Article by dougj | 14 Aug 2014 | 0 comments
KeyName Key Value Description Resource Types Component/Solution Key Owner Versions Related KBs Ad_ipaddress   Printer Network Discovery 6   ...
Article by dougj | 14 Aug 2014 | 0 comments
One cause of NS/SMP computer resource merging is DNS scavenging. When DNS scavenging times are less frequent than the DHCP lease times, it is possible for a reverse nslookup to get stale data from a DNS cache rather than the 'live' data. In ...
Article by dougj | 13 Aug 2014 | 0 comments
In this article, I’ll describe in what scenario we encountered this problem, and how we resolve it. Issue: In certain customer scenario, where there are two data protection sites, one is local site for local backup, another is DR site for ...
Article by Walker_Yang | 08 Aug 2014 | 0 comments
How to check Symantec Management Agent logs of client computer (and other things to do), within SMP Console using Real Time System Management solution   Case: Very often we need to perform analyze of logs on client ...
Article by Igor Perevozchikov | 01 Aug 2014 | 0 comments