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summary Announcing the availability of ITMS 7.5 SP1 HF4. This release is available through SIM and contains a number of fixes for the following components: Symantec ...
Blog Entry by hugo_parra | 20 Nov 2014 | 7 comments
Summary This document details the process we have developed, and use, to schedule the delivery and receipt of assets that we track within our Symantec Management Platform for ITAM managed equipment.  Feel free to use this as a basic template, ...
Article by ziggy | 19 Nov 2014 | 0 comments
Summary This document details the process we have developed, and use, to scan in the assets that we track within our Symantec Management Platform for ITAM managed equipment.  Feel free to use this as a basic template, take what you want, and ...
Article by ziggy | 19 Nov 2014 | 0 comments
Summary This document details the steps that we follow in order to complete, submit, and process a Move Form.  We complete a Move Forms when an asset: Moves locations. Re/Assigned to a new or different person Re/Assigned cost ...
Article by ziggy | 18 Nov 2014 | 0 comments
Summary This document details the Asset Types and Statuses that we have come to track within our Symantec Management Platform for ITAM managed equipment.  Feel free to use this as a basic template, take what you want, and adjust, review, and ...
Article by ziggy | 18 Nov 2014 | 2 comments
Summary This document details the steps that we follow for all surplus and Asset Recovery Services (ARS) activities for ITAM managed equipment.  Feel free to use this as a basic template, take what you want, and adjust, review, and apply to your ...
Article by ziggy | 18 Nov 2014 | 0 comments
What is required to create such environment, where you will be able to receive mail notifications about Agent service crash from any of available managed endpoints via mail? This scenario is applicable for SMP 7.1.x and SMP 7.5.x 1. ...
Article by Igor Perevozchikov | 14 Nov 2014 | 0 comments
With the support of pcAnywhere slowly being phased out we begun looking at remote support alternatives this year and just recently purchased a Bomgar Remote Support appliance. At this time there is no official integration with any Symantec product. ...
Article by MichaelCiv | 06 Nov 2014 | 2 comments
Note: This is Pre-7.5 SP1 Documentation. Files and directories have changed in 7.5 SP1.  Following is a list of each component  of the Unix, Linux and Macintosh (ULM) Agent and Solutions and required information to manually install each component.  ...
Article by dougj | 15 Aug 2014 | 0 comments
To collect all available data from ULM machine for Inventory troubleshooting please do the following: 1. Collect information about agent and plug-ins: Run:aex-helper list all -f > /tmp/agent.info 2. Gather output for all inventory ...
Article by dougj | 15 Aug 2014 | 3 comments