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Announcing the availability of ITMS 7.5 SP1 HF3. This release is available through SIM and contains a number of fixes for the following components: Symantec Management Platform Inventory Solution Deployment Solution Software ...
Blog Entry by hugo_parra | 29 Sep 2014 | 4 comments
Dear Symantec, At the moment, most tasks that are sent to the Client Task Agent in 7.5 SP1 seem to go from "Waiting for the agent to get the task" to "Failed" or "Success" and do not seem to show a status of ...
Idea by QuietLeni | 24 Sep 2014 | 0 comments
I had to make instructions for a co-worker to deploy software to our managed computers.  This is just a basic set of instructions for uploading and deploying software.  I didn't get in to a lot of the advanced features.  If you need help at anytime, ...
Article by burndtjammer | 09 Sep 2014 | 0 comments
Note: This is Pre-7.5 SP1 Documentation. Files and directories have changed in 7.5 SP1.  Following is a list of each component  of the Unix, Linux and Macintosh (ULM) Agent and Solutions and required information to manually install each component.  ...
Article by dougj | 15 Aug 2014 | 0 comments
To collect all available data from ULM machine for Inventory troubleshooting please do the following:   1. Collect information about agent and plug-ins: Run:aex-helper list all -f > /tmp/agent.info   2. Gather output for all ...
Article by dougj | 15 Aug 2014 | 0 comments
The following commands are used by the Unix, Linux and Mac Software Mangement Framework to gather native software information:   Platform Collector Info source Platform specific DataClass ...
Article by dougj | 14 Aug 2014 | 0 comments
In SMP 7, some computer resources are merging - sometimes into a single resource even though they have a different computer GUID. This may appear to be a shared guid issue but it is actually different. In this case, it is a 'shared mac address' ...
Article by dougj | 14 Aug 2014 | 0 comments
KeyName Key Value Description Resource Types Component/Solution Key Owner Versions Related KBs Ad_ipaddress   Printer Network Discovery 6   ...
Article by dougj | 14 Aug 2014 | 0 comments
One cause of NS/SMP computer resource merging is DNS scavenging. When DNS scavenging times are less frequent than the DHCP lease times, it is possible for a reverse nslookup to get stale data from a DNS cache rather than the 'live' data. In ...
Article by dougj | 13 Aug 2014 | 0 comments
Dear Symantec, Using SMP 7.1 SP2. When we import ULM computers via the CSV File Template, we fill in the "Name", "Root Name", "Root Password", "Root Prompt", "User Name", "User Password" ...
Idea by QuietLeni | 23 Jul 2014 | 0 comments