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I had to make instructions for a co-worker to deploy software to our managed computers.  This is just a basic set of instructions for uploading and deploying software.  I didn't get in to a lot of the advanced features.  If you need help at anytime, ...
Article by burndtjammer | 09 Sep 2014 | 0 comments
Note: This is Pre-7.5 SP1 Documentation. Files and directories have changed in 7.5 SP1.  Following is a list of each component  of the Unix, Linux and Macintosh (ULM) Agent and Solutions and required information to manually install each component.  ...
Article by dougj | 15 Aug 2014 | 0 comments
To collect all available data from ULM machine for Inventory troubleshooting please do the following:   1. Collect information about agent and plug-ins: Run:aex-helper list all -f > /tmp/agent.info   2. Gather output for all ...
Article by dougj | 15 Aug 2014 | 0 comments
The following commands are used by the Unix, Linux and Mac Software Mangement Framework to gather native software information:   Platform Collector Info source Platform specific DataClass ...
Article by dougj | 14 Aug 2014 | 0 comments
In SMP 7, some computer resources are merging - sometimes into a single resource even though they have a different computer GUID. This may appear to be a shared guid issue but it is actually different. In this case, it is a 'shared mac address' ...
Article by dougj | 14 Aug 2014 | 0 comments
KeyName Key Value Description Resource Types Component/Solution Key Owner Versions Related KBs Ad_ipaddress   Printer Network Discovery 6   ...
Article by dougj | 14 Aug 2014 | 0 comments
One cause of NS/SMP computer resource merging is DNS scavenging. When DNS scavenging times are less frequent than the DHCP lease times, it is possible for a reverse nslookup to get stale data from a DNS cache rather than the 'live' data. In ...
Article by dougj | 13 Aug 2014 | 0 comments
IT Management Suite comprises of the following suites: Client Management Suite Asset Management Suite Server Management Suite The following table lists the solutions that are part of the different suites: Solutions of IT ...
Article by kedar_k | 26 Jun 2014 | 1 comment
Merging is based on resource key names and values. Unix, Linux and Mac (ULM) systems that have even a single matching resource key name and value combination will merge. Typical causes are: Common mac addresses from virtualization software or ...
Article by dougj | 02 May 2014 | 0 comments
Here is a doc which describes, how customers can configure own environment and add separate tasks to get latest information delivered more quickly to Parent Server from all managed Child Servers in Hierarchy to see how goes software installations on each ...
Article by Igor Perevozchikov | 28 Apr 2014 | 5 comments