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Note: This is Pre-7.5 SP1 Documentation. Files and directories have changed in 7.5 SP1.  Following is a list of each component  of the Unix, Linux and Macintosh (ULM) Agent and Solutions and required information to manually install each component.  ...
Article by dougj | 15 Aug 2014 | 0 comments
To collect all available data from ULM machine for Inventory troubleshooting please do the following:   1. Collect information about agent and plug-ins: Run:aex-helper list all -f > /tmp/agent.info   2. Gather output for all ...
Article by dougj | 15 Aug 2014 | 0 comments
The following commands are used by the Unix, Linux and Mac Software Mangement Framework to gather native software information:   Platform Collector Info source Platform specific DataClass ...
Article by dougj | 14 Aug 2014 | 0 comments
In SMP 7, some computer resources are merging - sometimes into a single resource even though they have a different computer GUID. This may appear to be a shared guid issue but it is actually different. In this case, it is a 'shared mac address' ...
Article by dougj | 14 Aug 2014 | 0 comments
KeyName Key Value Description Resource Types Component/Solution Key Owner Versions Related KBs Ad_ipaddress   Printer Network Discovery 6   ...
Article by dougj | 14 Aug 2014 | 0 comments
One cause of NS/SMP computer resource merging is DNS scavenging. When DNS scavenging times are less frequent than the DHCP lease times, it is possible for a reverse nslookup to get stale data from a DNS cache rather than the 'live' data. In ...
Article by dougj | 13 Aug 2014 | 0 comments
Merging is based on resource key names and values. Unix, Linux and Mac (ULM) systems that have even a single matching resource key name and value combination will merge. Typical causes are: Common mac addresses from virtualization software or ...
Article by dougj | 02 May 2014 | 0 comments
  The following describes how the values for the resource keys are created on Mac clients. Run ' aex-helper info resource ' on any Unix, Linux or Mac client that has the SMP agent installed to see the resource keys and their values ...
Article by dougj | 06 Sep 2013 | 0 comments
Working with WMIC to Gather Inventory Data Microsoft’s wmic is a great little utility for quickly querying WMI classes. It is a very practicial tool for validiting Inventory Solution data. Following are a few insights and a batch file.   ...
Article by dougj | 10 Dec 2012 | 0 comments
This is a how to video on installing the SMP Agent for Mac, Unix, and Linux using a push install from the SMP console. In this video, you will see how to set up the prerequisites and ...
Video by dougj | 21 Nov 2012 | 6 comments