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Sometimes you may see that list of accounts created over time is getting long, and you may need to have ir reported, exported or printed.   I was missing such report, so I have created this simple one: You can easily create your new SQL ...
Article by Jan Trnka | 09 Dec 2014 | 2 comments
Software inventory consists of at least two types of details. They are:  File details – provides basic file information, i.e., name, size, location, version, etc. Software component details – Allows for managing software products in the ...
Article by dougj | 04 Dec 2014 | 2 comments
REQUIREMENTS Create a deployment job that first detects whether the targeted Windows machine is 32 or 64 bit then initiates the appropriate installer. OBSTACLES Unlike DS 6.9, there are no built in conditions on client jobs in 7.x, ...
Article by Ed Frost | 26 Nov 2014 | 1 comment
Summary This document details the process we have developed, and use, to scan in the assets that we track within our Symantec Management Platform for ITAM managed equipment.  Feel free to use this as a basic template, take what you want, and ...
Article by ziggy | 19 Nov 2014 | 0 comments
Summary This document details the steps that we follow in order to complete, submit, and process a Move Form.  We complete a Move Forms when an asset: Moves locations. Re/Assigned to a new or different person Re/Assigned cost ...
Article by ziggy | 18 Nov 2014 | 0 comments
Summary This document details the Asset Types and Statuses that we have come to track within our Symantec Management Platform for ITAM managed equipment.  Feel free to use this as a basic template, take what you want, and adjust, review, and ...
Article by ziggy | 18 Nov 2014 | 2 comments
What is required to create such environment, where you will be able to receive mail notifications about Agent service crash from any of available managed endpoints via mail? This scenario is applicable for SMP 7.1.x and SMP 7.5.x 1. ...
Article by Igor Perevozchikov | 14 Nov 2014 | 0 comments
With the support of pcAnywhere slowly being phased out we begun looking at remote support alternatives this year and just recently purchased a Bomgar Remote Support appliance. At this time there is no official integration with any Symantec product. ...
Article by MichaelCiv | 06 Nov 2014 | 2 comments
This article is in regards to the SMP Agent for Mac 7.x and Mac OS X 10 (Yosemite).  Symantec will release an early support statement for running the agent on Yosemite on or about November 4th. A full support statement is tentatively scheduled for ...
Article by dougj | 06 Nov 2014 | 3 comments
Recently my organization has had some issues with package servers failing to download packages or the packages backing up because of agent throttling.  To be more proactive towards these sorts of issues, I've come up with a method to alert the admin ...
Article by Justin Dybedahl | 03 Nov 2014 | 0 comments