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I know some of you guys and gals are looking at new remote support tools - here are the sanitized results of my bake off. I tested Bomgar, GoToAssist and LogMeIN as they were the three largest and well suited for my 25k desktops, 600 tech support ...
Article by sdmayhew | 17 Feb 2016 | 2 comments
ITMS 7.5 SP1 product documentation links are as follows: Documents Location IT Management Suite 7.5 SP1 Hotfix   IT Management Suite 7.5 SP1 HF1 Release Notes    DOC7555 ...
Article by @ankit | 04 Jun 2014 | 6 comments
The following queries will allow you to see which collections/filters a resource belongs to, which resources are members of a collection/filter, which collections/filters are excluded from/included with a collection/filter, as well as which resources are ...
Article by SK | 15 Jan 2014 | 10 comments
When we use the PCAnywhere to connect remotely in a machine, there are many options that we can do into host connected, like send file, take a snapshot, record a video session, etc. Each option you choose, you must click to activate the function. In ...
Article by fernando.romano | 24 Jul 2013 | 9 comments
Below are some common problem resolution documents which may help you to troubleshoot your pcAnywhere issuer. Problem Description (1)  Problem  - PcAnywhere Connectivity issue Error- When trying to connect any system using pcAnywhere, ...
Article by technical_specialist | 04 Jun 2013 | 3 comments
Because of the new Symantec Sponsored Groups effort, many of you are new to product groups on Connect. This article shows you how to subscribe to group content and set up notification intervals. You can subscribe to group content by checking ...
Article by meggie_woodfield | 09 Nov 2012 | 0 comments
In a lot of cases, videos are the best way to share information. In this article, I will give you some of my tips for creating simple videos. Free recording software for Windows: Jing - http://www.techsmith.com/download/jing/default.asp ...
Article by meggie_woodfield | 09 Nov 2012 | 1 comment
If you're new to Symantec Sponsored groups, the first thing you're probably thinking is "what is a sponsored group?" Fortunately, we have an entire article dedicated to explaining what sponsored groups are, and how you can join and ...
Article by meggie_woodfield | 19 Oct 2012 | 0 comments
The Symantec Knowledge Base has several articles on port usage of the Symantec Management Platform.  However, solution port usage is spread across different documentation (including Mobile Device Management, Deployment Solution, and PC Anywhere).  Also I ...
Article by cnimmer | 24 Aug 2012 | 3 comments
I've run into this issue a few times.  When you try to get the pcAnywhere plugin to install and it shows it's finishing asyncroniously, but never fully finishes and nothing appears under the start menu.  Here's the solution I've ...
Article by mmathews | 14 Jun 2012 | 0 comments