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When working in Workflow 7.1 (I haven't experienced this issue in 7.5 yet), there is an occasional issue which prevents me from saving, debugging, or publishing the project after changes have been made.   In the past, being unable to ...
Article by africo | 04 Sep 2014 | 0 comments
You can easily turn text links: into into image links: by inserting the <img src> tag information into the List Select component, as follows: If you want to insert a custom image, you can use a full URL, but ...
Article by africo | 14 Aug 2014 | 1 comment
On some forms, it may be helpful to provide visual cues and clues to the end user about how the form will be validated.  To accomplish this in the past, I've used methods such as exiting the form, performing validation in an evaluation model, ...
Article by africo | 13 Mar 2014 | 0 comments
Intro In response to folks requesting it, this is my solution for getting around the use of the grid component in forms. Since IE 11 and the grid component don't get along well and some workstations may only have IE 11, or have it set as the ...
Article by michael.george | 11 Mar 2014 | 4 comments
Step1. Create an Integration Library with User Defined Type with DB Mapping (ORM).    Step2. Add Process Data Class to the IMExtendedDemoORM   Step3. Add Properties as needed. For this example I have added Some ...
Article by SandeepShrivastava | 30 Jan 2014 | 4 comments
This article was written to outline some issues that were recently discovered and addressed.  Hopefully with the end that any customers currently still using Servicedesk 7.0 will fill additional motivation to take steps necessary to move to the current ...
Article by BRING | 24 Jan 2014 | 0 comments
Problem Description: A lot   of ServiceDesk Administrator and Users have a the business requirement to use simple URI for access Process Manager Portal as "http://servicedesk.domain.local" instead of ...
Article by SandeepShrivastava | 24 Jan 2014 | 0 comments
Just recently, a grid component in a workflow application stopped functioning properly in Chrome and FireFox. This grid is supposed to allow people to click on a row, then click on a button on the page to edit the record represented by that row. When ...
Article by DannyTW | 23 Sep 2013 | 3 comments
Servicedesk has improved its Change Management capabilities in 7.5 to include process automation and rulesets, (along with their associated actions) to make Change Management more useful to businesses requiring change process to provide structure to ...
Article by BRING | 07 Aug 2013 | 0 comments
Servicedesk has the ability to process email messages and automatically generate incidents for technicians to work. This is very helpful in allowing end-users the ability to quickly send an email documenting a problem, and have a trouble ticket ...
Article by BRING | 22 Jul 2013 | 5 comments