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Hello all, Today I ran into the above mentioned problem whilst trying to perform a clean install of ITMS 7.5, so I thought I would share what worked and what didn't. Windows 2008 SP1 R2 with SQL 2012 SP1. SQL was initially configured for ...
Blog Entry by SK | 20 Mar 2014 | 0 comments
Hello all - In an effort to further my own experience and knowledge of the product, as well as share my 6+ years of Workflow development experience with others, I've created a collaboration space dedicated to Workflow and ServiceDesk.  I find on ...
Blog Entry by africo | 06 Mar 2014 | 3 comments
Recently, it was observed that when using Servicedesk, clicking on the lightning bolt to edit a user caused the error below to appear: System.IO.FileLoadException: The located assembly's manifest definition does not match the assembly ...
Blog Entry by BRING | 29 Oct 2013 | 0 comments
A new issue was discovered, such that, when using a Windows 7 client computer, using running IE9, when attempting to access an HTTPS-configured ServiceDesk 7.5 MP1 server, the client computer won't perform Active Directory passthrough ...
Blog Entry by BRING | 22 Aug 2013 | 0 comments
Servicedesk 7.2 Sp2 and 7.5 have a handy built in tool that allows for the bulk closure of incident tickets.  It was discovered, however, that this tools ability to remove incidents from the selection set is not properly functioning.  To reproduce ...
Blog Entry by BRING | 22 Aug 2013 | 0 comments
When creating a set of new components based off the Web Service Caller Generator (as shown below), Errors can occur if, on the last page of the generator (as shown below), component properties are named with words like “new”, “finally”, ...
Blog Entry by BRING | 21 Aug 2013 | 0 comments
  The Release Preview Refresh (Beta 3) of IT Management Suite 7.5 is now ready for testing. Highlights include: UI Performance improvements – console up to 15 times faster! Cloud-enabled Management Expanded security ...
Blog Entry by hugo_parra | 02 Jul 2013 | 8 comments
Support for Internet Explorer 10.   Some of you may be encountering IE 10 now.  Microsoft is considering it a critical update, and some patching and update policies are automatically installing it on computers.  If you are currently using Servicedesk ...
Blog Entry by BRING | 26 Aug 2013 | 0 comments
The Symantec product listing xml was updated Monday. Here are the information we have from it: File name:  symantec_v2.pl.xml File hash:  3e447dd07844f9fad531a3240215a11b File date:  2013-01-18 15:37 File size: ...
Blog Entry by Ludovic Ferre | 23 Jan 2013 | 0 comments
Recently, a Servicedesk 7.1 Sp1 user encountered a very perplexing problem.  When resolving incidents, the amount of time required for the process viewer to refresh and show that the incident is resolved or closed is normally a short time (2-3 mins). ...
Blog Entry by BRING | 26 Aug 2013 | 1 comment