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I do not need a solution (just sharing information) For the upcoming release of Workflow 7.5, we have revolutionized the concept of community-based documentation by creating component ...
Forum Discussion by Jason Short | 10 Jul 2013 | 0 comments
Installation: Basic Workflow Overview Video Getting Started with Workflow : Installation   Service Request Template Videos (great for getting started with Workflow): Create a Workflow using the Service Catalog ...
Article by Jason Short | 28 Mar 2013 | 8 comments
This is the second video in the two part series demonstrating adding custom fields to a ServiceDesk ticket. Video Overview: 1) Create Process Profile 2) Modify Process ...
Video by Jason Short | 24 Sep 2012 | 0 comments
This video is the first in a two part series demonstrating how to add custom fields to Incident Management. Video Overview: 1. Open Feeder Forms Project 2. Create in ...
Video by Jason Short | 24 Sep 2012 | 1 comment
This video provides an overview of the two methods for adding custom data to a ServiceDesk Ticket (Incident, Change, etc).  Both methods require utilizing the Workflow Designer to ...
Video by Jason Short | 24 Sep 2012 | 0 comments
Process Type Actions are Workflow processes that you can launch from the Process View page. The Incident and Change Management Process View pages include a set of default Process ...
Video by Jason Short | 13 Sep 2012 | 1 comment
We have released a data dictionary for ServiceDesk 7.1 SP2.  The full article can be found here  http://www.symantec.com/docs/HOWTO77292  . Aside from the ServiceDesk specific tables, this data dictionary can also be used for Workflow 7.1 SP2.   ...
Article by Jason Short | 24 Jul 2012 | 0 comments
About the DLP vShield VM Quarantine Template The DLP VM Quarantine through vShield template allows for Workflow to automatically quarantine a VM based on a DLP policy violation. Although the template functions as is, you can modify it in Workflow ...
Download by Jason Short | 01 Mar 2012 | 2 comments
There are three different methods you can use to Authenticate a User in Workflow. 1) Utilize IIS to authenticate a user for you.  This is one of the best and easiest methods to authenticate a user in a workflow process, it acts as a "single ...
Article by Jason Short | 18 Oct 2011 | 3 comments
This video will demonstrate how to get a manager's direct reports out of active directory using workflow. ...
Video by Jason Short | 18 Jan 2011 | 2 comments