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I need a solution One of my techs asked me why he has to manually click Include the Reply code ?  good question! then I go looking in the email templates and in sd.dateservices ...
Forum Discussion by sdmayhew | 07 Feb 2012 | 0 comments
I need a solution I am missing something really easy here.  according to the ServiceDesk 7.1 customization guide all I have to do is open the sd.emailservices project and then add ...
Forum Discussion by sdmayhew | 16 Jan 2012 | 3 comments
I need a solution Need help troubleshooting a Parse email workflow I went off the steps in https://www-secure.symantec.com/connect/forums/par... however I keep getting ...
Forum Discussion by sdmayhew | 29 Nov 2011 | 7 comments
I need a solution I changed the email footer to reflect the companies logo in SD.DataServices. saved it off locally and then saved it to the repository on the SMP server. then I ...
This issue has been solved
Forum Discussion by sdmayhew | 20 Oct 2011 | 2 comments
I need a solution Getting this one every 2 seconds and filling up my server logs - not a very descriptive error Application Name : SD.IncidentManagement Process ID : 1848 Date ...
Forum Discussion by sdmayhew | 11 Aug 2011 | 1 comment
I need a solution I am trying to install workflow designer on my laptop and having issues. The latest one for when I go to install is that IIS app pool does not have permissions I ...
This issue has been solved
Forum Discussion by sdmayhew | 03 Aug 2011 | 12 comments
I need a solution ok I followed the instructiosn at workflow sway for Routing Rules Based on Multiple Locations This video shows how modify SD.RoutingRules to ...
This issue has been solved
Forum Discussion by sdmayhew | 01 Aug 2011 | 3 comments
I need a solution sometimes i hate my job installed workflow 7.1 last week on my workflow server and and also on a new SMP 7.1 sever last week. I ran SIM  this week and it looks ...
This issue has been solved
Forum Discussion by sdmayhew | 28 Jul 2011 | 7 comments
I have almost finished setting up my Service Desk 7.1 and Workflow 7.1 install with a New SMP 7.1 install on a seperate server. I made notes (which you will find highlighted in yellow and green) to the Service Desk 7.1 Installation and Upgrade as I ...
Article by sdmayhew | 28 Jul 2011 | 7 comments
I need a solution man these instructions suck ! I copied Altiris.ServiceDesk.2009.exe down to my local machine from the server. Ran through the install and then it halted on IIS V5 ...
This issue has been solved
Forum Discussion by sdmayhew | 16 Jun 2011 | 5 comments