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Thoughts from a former Support Backline Representative After leaving support a couple of weeks ago to join a consulting firm called XCEND (shameless plug:  www.xcendgroup.com ), ...
Blog Entry by Thomas Baird | 26 Mar 2014 | 2 comments
    There is a known issue with DS6.9 SP6 and WinPE4 which means that the PXE environment variables used in this article won't be set. To resolve this please take a look at   http://www.symantec.com/docs/TECH213143 and replace your ...
Blog Entry by ianatkin | 12 Feb 2014 | 0 comments
This is an FYI for something we've seen in our environment. We upgraded a Deployment Server from SP4 to SP6 and installed the Windows 8 AIK. When we build our WinPE4 boot images, the compression stage of the WIM build brings the server to ...
Blog Entry by ianatkin | 24 Jan 2014 | 0 comments
Today I've been troubled by a pesky random issue with our ImageInvoker. Sometimes, we have network problems which throw the ImageInvoker service into a fit. ImageInvoker works by exchanging files across a file share as communication ...
Blog Entry by ianatkin | 15 Nov 2013 | 0 comments
Today, I'm looking at problem with NS7 inventory. Whenever Linux automation has a kernel upgrade (which hasn't happened for a while but is about too), one of the steps I do is confirm hardware support. In NS6 I did this by gathering up all ...
Blog Entry by ianatkin | 14 Nov 2013 | 0 comments
Symantec Deployment Solutions is dependent on the use of pre-boot operating systems in the management of workstation and server systems. The pre-boot environment is delivered to target workstation and server systems via network PXE servers or through the ...
Blog Entry by jon_sharp | 10 Jun 2013 | 0 comments
  REM Partition Format Local Disk   REM Create diskpart script file echo select disk 0 > %ALTIRIS_SHARE%\temp\diskpart%ID%.txt echo clean >> %ALTIRIS_SHARE%\temp\diskpart%ID%.txt echo create partition primary align=64 ...
Blog Entry by varaprasad_ravuri | 01 Mar 2013 | 0 comments
Found out that there is a hidden covert entity existing inside the Symantec Support world where all the product experts converge. They will host sessions with clients when there are issues with the SMP product. Session 2 is coming up soon to address the ...
Blog Entry by Tim.Jing | 22 Feb 2013 | 0 comments
So you have support on the line, and they have a fix for an issue for you. WebEx session, servers configured service restarted, all good right? Not so quick, 5 minutes later, complaint about console not longer accessible. 10 minutes after that's ...
Blog Entry by Tim.Jing | 20 Feb 2013 | 0 comments
To create a good product it requires lots of talent, great team work, and really good communication. To have a great product, the entire team needs to be focused and driven. Up to this point, Symantec has some of the best sales people, a good Sales ...
Blog Entry by Tim.Jing | 19 Feb 2013 | 3 comments