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Found out that there is a hidden covert entity existing inside the Symantec Support world where all the product experts converge. They will host sessions with clients when there are issues with the SMP product. Session 2 is coming up soon to address the ...
Blog Entry by Tim.Jing | 22 Feb 2013 | 0 comments
So you have support on the line, and they have a fix for an issue for you. WebEx session, servers configured service restarted, all good right? Not so quick, 5 minutes later, complaint about console not longer accessible. 10 minutes after that's ...
Blog Entry by Tim.Jing | 20 Feb 2013 | 0 comments
To create a good product it requires lots of talent, great team work, and really good communication. To have a great product, the entire team needs to be focused and driven. Up to this point, Symantec has some of the best sales people, a good Sales ...
Blog Entry by Tim.Jing | 19 Feb 2013 | 3 comments
With a lot of help from Symantec, we narrowed down some of the issues with image deploy. And it's all timing related, which is another word to say product design? When a machine that has any changes other than whats already reflected in the ...
Blog Entry by Tim.Jing | 15 Feb 2013 | 0 comments
It feels like my freshman years in the IT business, where there is no fear, not a single worry. Beer and pizza will be there later, and all things will work it's self out. Well I am lost for words on this product deployment so far. Lots of bells ...
Blog Entry by Tim.Jing | 11 Feb 2013 | 0 comments
Sorted a lot of items today, most discovery and not fixes. Discovery of a lot more issues that is. All DS and imaging related. Here are some of the crazy scenarios. 1. Build a machine with the predefined spread sheet, and the machine did not join ...
Blog Entry by Tim.Jing | 08 Feb 2013 | 1 comment
Great call today, Altiris support is like a box of chocolate, unless you are nice to some people and they can get you connected with the right people. Chatted for a while with Thomas Baird today, he's brilliant like Brent Bishop. 2 of the ...
Blog Entry by Tim.Jing | 08 Feb 2013 | 2 comments
A lot of questions for Altiris support today. The product is piloting very well to this point with the exception being the Deployment Solutions. The amount of issues with the product, the oddness of the logic in execution hopefully will be answered ...
Blog Entry by Tim.Jing | 07 Feb 2013 | 0 comments
Fixed a few things yesterday if you are keeping up with this still. The PXE/WinPE loading issue is working for now. but our cases with Symantec is stacking up. There are 5 open cases which all seemed to be shuffled around from technician to ...
Blog Entry by Tim.Jing | 06 Feb 2013 | 1 comment
This feels like being smacked at every turn. So Monday morning fresh start, we did get ghost image to work last Friday right? First up, huge issues, GhostUser account keeps sitting there after imaging. Someone has to go hit the OK button to the GP ...
Blog Entry by Tim.Jing | 05 Feb 2013 | 0 comments