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When installing the SMP agent for Mac, the installation fails or displays an expired certificate message. This affects only the SMP Agent for Mac 7.5 SP1+. It does not affect any 7.6 versions. When running the agent install from a command line, the ...
Article by dougj | 26 Aug 2015 | 0 comments
 On occasion, it is necessary to troubleshoot Managed Software Delivery (MSD) detection rules. The following information may prove helpful to finding this information on both the NS and on a Unix, Linux and Mac (ULM) client computer.  For example, ...
Article by dougj | 17 Aug 2015 | 0 comments
Importing Symantec Endpoint Protection Compliance Data into Altiris. We saw an opportunity to gain better insight into what was going on with computers in SEP by bringing the SEP compliance data into Altiris where it could be reported on and ...
Article by JaSkarstedt | 29 Jul 2015 | 0 comments
One of the hardest tasks of an Altiris Administrator is maintaining agent coverage across the estate by ensuring all machines are managed and remain managed. This article will provide a brief guide on how to extend the AD import to include the pwdLastSet ...
Article by DGrice | 22 Jul 2015 | 1 comment
We've all run into this problem at some point - Maybe I have trial licenses I'm trying to remove, or my old licenses aren't letting the new licenses import.  How does an administrator solve this problem? Before we begin, let's ...
Article by JBroniec | 21 Jul 2015 | 0 comments
Continuing our commitment to help users get the most value out of the Endpoint Management solutions, our product teams are now sponsoring twelve groups on Connect. In these groups, you will find the best how to videos, articles, and product extensions ...
Article by meggie_woodfield | 01 Jul 2015 | 3 comments
To force a Unix, Linux or Mac (ULM) managed client to recreated software component data, do the following:  1. In the NS console, create or edit an inventory task or policy with the following options (the process and options are the same ...
Article by dougj | 25 Jun 2015 | 0 comments
Symantec only provides custom VBS examples with Inventory Solution 7.x, and the 6.x examples are a mixture of XML & VBS.  As there are no examples on how to create a CMD custom inventory file, I thought I would take the opportunity whilst on site ...
Article by SK | 24 Jun 2015 | 0 comments
The Software Management model stems from the Software Resource Model, or the SRM. The SRM is used by the Platform and many Solutions, tying together the sometimes disparate frameworks different Solutions use to manage or otherwise track Software. This ...
Article by Joel Smith | 16 Jun 2015 | 0 comments
The Software Catalog provides functionality and dynamic abilities in managing Software. As there have been many questions and confusion on how the Software Library interacts with the Software Catalog, this Frequently Asked Questions has been created to ...
Article by Joel Smith | 11 Jun 2015 | 0 comments