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Hello all, Whilst creating DS training materials (I only had a 6.1 copy and DS 6.9 SP6 still has the SP5 documentation so I had to create up-to-date material) I found a change in SP6 that maybe of use to some of you.  In the 6.1 material and also ...
Article by SK | 20 Jan 2016 | 2 comments
Rolling out software is a tricky business. Any change, whether a major software release or a security patch, runs the risk of impacting user productivity. In order to manage this risk, IT administrators often choose to expose software changes to their ...
Article by Darren Collins | 15 Dec 2015 | 9 comments
When testing upgrade from SMP 7.5 to 7.6 I have realized, that SMA 7.6 package is larger than usually, It used to be around 15 MB and now it is over 45 MB. I have verified content of that package, which is located at NSCap  in  ...
Article by Jan Trnka | 07 Dec 2015 | 0 comments
I have not seen any discussions about staffing Altiris Infrastructure, so let me bring my view for others. Managing Desktop Users is one of the most challenging activities in IT world. Improper (usually insufficient) personnel may result in ...
Article by Jan Trnka | 04 Dec 2015 | 2 comments
The aex-helper utility has an option to uninstall the SMP Agent for Unix, Linux and Mac (ULM). Examples of using this command follow.  aex-helper uninstall all -s  - shows solutions that are available for uninstallation. Does not uninstall ...
Article by dougj | 03 Dec 2015 | 0 comments
While upgrading several environments these are some of the lessons learned. Disable any Agent Upgrade policies you have created  Ensure your servers are fully patched Clear the IE cache @echo off ECHO clearing browser ...
Article by JasonI | 02 Dec 2015 | 2 comments
This Article takes you through the steps to import data from the SEP DB into the Altiris CMDB. Then how to use that data to ensure you have matching agent coverage in SEP and Altiris and that both agents are healthy. Prerequisite The Altiris ...
Article by DGrice | 13 Nov 2015 | 1 comment
Once you create a software update policy especially for patch deployment to include the Microsoft updates, it is a bit difficult to add or remove updates by going to the policy directly. Here is a way how you can do that. For eg: you have created a ...
Article by MANUSHYAN | 28 Oct 2015 | 0 comments
Symantec Agent fails to install. Error: Install failed. Error message: Failed to run action: InstallCommonDll Issue: Symantec Agent installation fails and will throw an error message In the client machine, check the Symantec ...
Article by MANUSHYAN | 20 Oct 2015 | 2 comments
Symantec Agent fails to register: Error: “HTTP Request Failed: No connection could be made because the target machine actively refused it” Issue: The agent installation is successful but the Symantec Management Agent doesn’t register to the ...
Article by MANUSHYAN | 20 Oct 2015 | 2 comments