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When installing the SMP agent for Mac, the installation fails or displays an expired certificate message. This affects only the SMP Agent for Mac 7.5 SP1+. It does not affect any 7.6 versions. When running the agent install from a command line, the ...
Article by dougj | 26 Aug 2015 | 0 comments
 On occasion, it is necessary to troubleshoot Managed Software Delivery (MSD) detection rules. The following information may prove helpful to finding this information on both the NS and on a Unix, Linux and Mac (ULM) client computer.  For example, ...
Article by dougj | 17 Aug 2015 | 0 comments
To force a Unix, Linux or Mac (ULM) managed client to recreated software component data, do the following:  1. In the NS console, create or edit an inventory task or policy with the following options (the process and options are the same ...
Article by dougj | 25 Jun 2015 | 0 comments
As of SMP 7.6, the NS Agent for Mac includes a native pkg file to install the agent. This method is in addition to the previous methods of installing the NS Agent for Mac using a bootstrap or the native package files. One purpose for providing ...
Article by dougj | 21 May 2015 | 0 comments
Installation of the NS Agent for ULM (and likely windows clients, as well) fails even when SSL/HTTPS is not configured on the NS/SMP server.  This applies to installations done from the NS console and by manually running an installation package or ...
Article by dougj | 12 May 2015 | 0 comments
Tasks have an advanced option to collect output data. This data is what would appear on the client computer's screen if one were watching the task execute real-time or if one manually executed the task in a shell window. The option is found on the ...
Article by dougj | 23 Apr 2015 | 0 comments
The Unix, Linux and Mac (ULM) Client Task Agent does the following for a Unix Shell Run Script task: 1.       Create a temporary file containing the text of the script at path: /opt/altiris/notification/basetasks/var/script.xxxxxxx/script.  2. ...
Article by dougj | 13 Apr 2015 | 0 comments
Inventory Solution will gather font data from client machines running supported versions of the Mac OS X operating system.  Font Types Inventory Solution will search for the following font types:   True Type Fonts:  FFIL ttf ...
Article by dougj | 28 Jan 2015 | 0 comments
There are several ways to gather inventory data for evaluation and troubleshooting purposes. Any or all of the following methods may be used. 1. Capture copies of NSE files  It is possible to capture copies of the NSE file(s) being sent to ...
Article by dougj | 19 Jan 2015 | 0 comments
The Client Task Agent Command Line Utility The actual binary can be found in the ‘/opt/altiris/notification/ctagent/bin’ directory. A link to aex-cta is found in the ‘/usr/bin’ directory, which is in most Unix, Linux and Macintosh path ...
Article by dougj | 19 Jan 2015 | 0 comments