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This article contains some cases about problems in CEM environment, where you can find their root cause and possible solution for your case. Note!: All these description steps were done, using SMP 7.5 SP1 release build ! List ...
Article by Igor Perevozchikov | 29 Jan 2015 | 0 comments
What is basically required to have SMP 7.5.x CEM functionality working via HTTPs using self-signed or non self-signed certificates Probably this information will be useful to know, if you're going to setup CEM in your environment. ...
Article by Igor Perevozchikov | 29 Jan 2015 | 2 comments
SSE is a collection of reports commonly used by Backline support and Sustained Engineering. They are very useful for monitoring, administering and troubleshooting. An example can be seen at link below: (ITMS 7.5 - Checking Agent Plug-ins versions via ...
Article by Mauro Dalvit | 13 Jan 2015 | 0 comments
REQUIREMENTS Create a deployment job that first detects whether the targeted Windows machine is 32 or 64 bit then initiates the appropriate installer. OBSTACLES Unlike DS 6.9, there are no built in conditions on client jobs in 7.x, ...
Article by Ed Frost | 26 Nov 2014 | 1 comment
Summary This document details the process we have developed, and use, to schedule the delivery and receipt of assets that we track within our Symantec Management Platform for ITAM managed equipment.  Feel free to use this as a basic template, ...
Article by ziggy | 19 Nov 2014 | 0 comments
Summary This document details the process we have developed, and use, to scan in the assets that we track within our Symantec Management Platform for ITAM managed equipment.  Feel free to use this as a basic template, take what you want, and ...
Article by ziggy | 19 Nov 2014 | 0 comments
Summary This document details the steps that we follow in order to complete, submit, and process a Move Form.  We complete a Move Forms when an asset: Moves locations. Re/Assigned to a new or different person Re/Assigned cost ...
Article by ziggy | 18 Nov 2014 | 0 comments
Summary This document details the Asset Types and Statuses that we have come to track within our Symantec Management Platform for ITAM managed equipment.  Feel free to use this as a basic template, take what you want, and adjust, review, and ...
Article by ziggy | 18 Nov 2014 | 2 comments
Summary This document details the steps that we follow for all surplus and Asset Recovery Services (ARS) activities for ITAM managed equipment.  Feel free to use this as a basic template, take what you want, and adjust, review, and apply to your ...
Article by ziggy | 18 Nov 2014 | 0 comments
How to check Symantec Management Agent logs of client computer (and other things to do), within SMP Console using Real Time System Management solution Case: Very often we need to perform analyze of logs on client computer to ...
Article by Igor Perevozchikov | 01 Aug 2014 | 0 comments