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If you are using Asset, you most likely have locations setup in a hierarchy.  Building #1 has 3 floors, each floor has 3 sections, each section has two areas, etc.  How can you find out easily how many assets are located in any part, or all of that ...
Download by jasoncordell | 27 Jun 2013 | 1 comment
I do not need a solution (just sharing information)   I came across this issue trying to bind ServiceDesk 7.1 reports to a custom SSAS cube, mostly because there is no dimension for ...
Forum Discussion by Greg2105 | 04 Feb 2013 | 0 comments
I need a solution Hi guys, I have a small problem we have inbound email monitoring on and now we have few tickets created which shouldn't be there. Is ther any way we can ...
Forum Discussion by kareddy | 23 Oct 2012 | 5 comments
Hi, Thanks to read and participate on Idea section. Idea:  Symantec_CMDB on Oracle Cause: Many customers and accounts have Oracle. Some Altiris´s competitors support both (SQL and Oracle). Regards, Fábio Sanches ...
Idea by luke.s | 26 Apr 2012 | 0 comments
I need a solution Can somebody help me finalize this report?  I'm being asked to supply a report that shows incidents that were created this year between Friday's at 4pm thru ...
This issue has been solved
Forum Discussion by Brian W. | 06 Apr 2012 | 2 comments
I need a solution Are there any disaster recovery plans for servicedesk that are effective?  I'm currently running my db in Full Recovery mode with no issues, but I'm told ...
Forum Discussion by Brian W. | 23 Feb 2012 | 5 comments
I need a solution I am trying to create a new custom field on Incident Mangement. Say Cost Center. I am currently installed SD 7.1 SP2. As per the customization guide, I ...
Forum Discussion by reng5 | 16 Feb 2012 | 5 comments
I need a solution Hi All, I'm having trouble with the migration as it won't accept any credentials to login to the notification server so I was just wondering whether ...
Forum Discussion by Tiwest | 14 Jul 2010 | 14 comments
I need a solution Hi, Part of the criteria which determines when a license is consumed is as follows; The ServiceDesk licensing is IP-based. Therefore, a user can run ...
Forum Discussion by yabru | 09 Apr 2010 | 11 comments