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When working in Workflow 7.1 (I haven't experienced this issue in 7.5 yet), there is an occasional issue which prevents me from saving, debugging, or publishing the project after changes have been made.   In the past, being unable to ...
Article by africo | 04 Sep 2014 | 1 comment
Step1. Create an Integration Library with User Defined Type with DB Mapping (ORM).    Step2. Add Process Data Class to the IMExtendedDemoORM Step3. Add Properties as needed. For this example I have added Some Text, ...
Article by SandeepShrivastava | 30 Jan 2014 | 4 comments
This article was written to outline some issues that were recently discovered and addressed.  Hopefully with the end that any customers currently still using Servicedesk 7.0 will fill additional motivation to take steps necessary to move to the current ...
Article by BRING | 24 Jan 2014 | 0 comments
Problem Description: A lot   of ServiceDesk Administrator and Users have a the business requirement to use simple URI for access Process Manager Portal as "http://servicedesk.domain.local" instead of ...
Article by SandeepShrivastava | 24 Jan 2014 | 0 comments
By default, reports and dashboards in IT Analytics (hosted by SQL Server Reporting Services) will run automatically when selected. This behavior can sometimes be problematic for environments with excessive amounts of data, resulting in increased load ...
Article by dprager | 22 Nov 2013 | 0 comments
For IT Analytics reports hosted by SQL Server Reporting Services (which include out-of-the-box reports and dashbaords) some users may experience extended wait times before the report is able to render, and in some cases the report may even fail or ...
Article by dprager | 22 Nov 2013 | 0 comments
I have seen several requests on the Connect site, where customers are attempting to save a particular report to a CSV file in an automated fashion. There are published ways to automate reports to be sent via email as HTML, or as plain text, but not as an ...
Article by dcudney | 03 Jul 2013 | 2 comments
Version Documents Workflow 7.5 SP1 Symantec™ Workflow 7.5 SP1 Release Notes Symantec™ Workflow 7.5 SP1 User Guide Symantec™ Workflow 7.5 SP1 Component Developer Guide For more ...
Article by CNWilliams | 15 Apr 2013 | 7 comments
Version Documents ServiceDesk 7.5 SP1 Symantec™ ServiceDesk 7.5 SP1 Implementation Guide Symantec™ ServiceDesk 7.5 SP1 User Guide Symantec™ ServiceDesk 7.5 SP1 Release Notes ...
Article by CNWilliams | 12 Apr 2013 | 3 comments
This article provides best practices for migrating IT Analytics and all installed content packs in the event the underlying SQL server is moved. These steps are only specific to IT Analytics with respect to the migration of SQL Server Analysis Services ...
Article by dprager | 10 Jan 2013 | 0 comments