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I need a solution Hi All I have ServiceDesk installation where Initial Routing runs smothly Assigning groups and priorities. Now we want to use Reclassification Routing for on ...
Forum Discussion by bkcbkc11 | 14 Nov 2014 | 0 comments
ServiceDesk uses a 3rd party spell checker: https://www.karamasoft.com/ultimatespell/features.aspx One can reference multiple dictionaries with the following steps: 1) Download the updated Dictionaries from: ...
Article by bcason | 10 Nov 2014 | 0 comments
I have a workflow with an integration towards vmware sdk and when I select data types ( for Input data, Output data, For each loops, return type for script component and all other locations where a Type selection is needed) it takes from 50 sec to ...
Idea by Mikael Ulvesjö | 21 Oct 2014 | 0 comments
I need a solution Hello everyone, when attempting to access ServiceDesk externally, I'm being prompted to authenticate before entering SD credentials. If I cancel or ...
This issue has been solved
Forum Discussion by africo | 08 Jul 2014 | 2 comments
I need a solution Hello, We are needing to create a basic report that allows us to report on how many tasks a technician has closed for a period time.  We have run into a problem ...
Forum Discussion by WK01 | 17 Jun 2014 | 5 comments
I need a solution hello everyone, after adjusting a ServiceDesk installation from http to https, i'm unable to adjust the "Integrated Authentication URL" in the ...
This issue has been solved
Forum Discussion by africo | 11 Jun 2014 | 5 comments
I need a solution I need to create the following reports 1.  Open Tickets - running counts - daily select Categories 2.  Aging Ticket Count - tickets opened 0-2-days, 2-7 days, ...
Forum Discussion by SteveZ | 13 May 2014 | 10 comments
I need a solution I need to create a deny/allow policy for computers on a certain software. I have created a new Application Metering policy and selected Allow under the Options. I have ...
This issue has been solved
Forum Discussion by StevenB. | 16 Apr 2014 | 5 comments
I need a solution Hi all, a while ago I asked how to add support groups to the default assignment list. This worked like a charm, but now my collegues ask me to add their name to ...
This issue has been solved
Forum Discussion by Koen van Carglass | 08 Apr 2014 | 8 comments
I need a solution I am trying to sync Service Desk to an AD in one of our affiliate offices. I have 5 profiles that were created and are working for almost 2 years now. I took the same ...
Forum Discussion by rrmarlatt | 02 Apr 2014 | 3 comments