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I need a solution I need to create a deny/allow policy for computers on a certain software. I have created a new Application Metering policy and selected Allow under the Options. I have ...
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Forum Discussion by StevenB. | 16 Apr 2014 | 5 comments
I need a solution Hi all. I have a SD 7.1 SP1 environment where we have discovered tickets without assignments, the assignment webpart is empty. I would like to create a report that ...
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Forum Discussion by Patrik Rowinski | 01 Apr 2014 | 6 comments
I need a solution Is there a way to set a standard template to populate an email address during an Active Directory sync where the field is left blank. For example, a network account is ...
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Forum Discussion by StevenB. | 26 Feb 2014 | 3 comments
I need a solution Is there a way to stop a user from replying to a closed incident, and give them a message the incident has already been closed? We close tickets after we can't ...
This issue has been solved
Forum Discussion by StevenB. | 16 Jan 2014 | 1 comment
I need a solution Hello! When we open attachments to the incident in SD 7.1 from the process view page - it opens immediately. When we do this in sd 7.5 the link to attachment opens ...
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Forum Discussion by bold | 06 Sep 2013 | 2 comments
I need a solution Dear all, Every time we want to send an email from a ticket, we get an error. I have checked the settings for our mailaccount in Office365 and they are as follows: ...
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Forum Discussion by Koen van Carglass | 27 Aug 2013 | 3 comments
I need a solution Hi All,  Not sure if anyone else has seen this and I only see it when I'm using a smaller screen, but when a user opens a create advanced ticket form there ...
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Forum Discussion by skiierj | 10 Sep 2013 | 8 comments
I need a solution Hi. I would modify workflow GeneralIncidentSubmitForm to allow user to select any equipment that is attached to his location. i already modified asset search ...
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Forum Discussion by S_B | 19 Sep 2013 | 7 comments
I need a solution Hi.   We have some trouble with Kbs search on our ServiceDesk portal. All article created after April 2013 can't be found with this search. When we ...
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Forum Discussion by S_B | 06 Aug 2013 | 4 comments
I need a solution Hi there, I would like to have a report/count of how many emails ServiceDesk sends in a day/week/month.  Is this possible?  I'm on ServiceDesk 7.1.1. ...
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Forum Discussion by KristinJ | 16 Jul 2013 | 2 comments