Video Screencast Help

Search

Search results

I need a solution hello everyone, after adjusting a ServiceDesk installation from http to https, i'm unable to adjust the "Integrated Authentication URL" in the ...
This issue has been solved
Forum Discussion by africo | 11 Jun 2014 | 5 comments
I need a solution I need to create a deny/allow policy for computers on a certain software. I have created a new Application Metering policy and selected Allow under the Options. I have ...
This issue has been solved
Forum Discussion by StevenB. | 16 Apr 2014 | 5 comments
I need a solution Hi all, a while ago I asked how to add support groups to the default assignment list. This worked like a charm, but now my collegues ask me to add their name to ...
This issue has been solved
Forum Discussion by Koen van Carglass | 08 Apr 2014 | 8 comments
I need a solution Hi all. I have a SD 7.1 SP1 environment where we have discovered tickets without assignments, the assignment webpart is empty. I would like to create a report that ...
This issue has been solved
Forum Discussion by Patrik Rowinski | 28 Mar 2014 | 6 comments
I need a solution Is there a way to set a standard template to populate an email address during an Active Directory sync where the field is left blank. For example, a network account is ...
This issue has been solved
Forum Discussion by StevenB. | 26 Feb 2014 | 3 comments
I need a solution Is there a way to stop a user from replying to a closed incident, and give them a message the incident has already been closed? We close tickets after we can't ...
This issue has been solved
Forum Discussion by StevenB. | 13 Nov 2013 | 1 comment
I need a solution Hello! When we open attachments to the incident in SD 7.1 from the process view page - it opens immediately. When we do this in sd 7.5 the link to attachment opens ...
This issue has been solved
Forum Discussion by bold | 05 Sep 2013 | 2 comments
I need a solution Dear all, Every time we want to send an email from a ticket, we get an error. I have checked the settings for our mailaccount in Office365 and they are as follows: ...
This issue has been solved
Forum Discussion by Koen van Carglass | 26 Aug 2013 | 3 comments
I need a solution Hi All,  Not sure if anyone else has seen this and I only see it when I'm using a smaller screen, but when a user opens a create advanced ticket form there ...
This issue has been solved
Forum Discussion by skiierj | 23 Aug 2013 | 8 comments
I need a solution Hi. I would modify workflow GeneralIncidentSubmitForm to allow user to select any equipment that is attached to his location. i already modified asset search ...
This issue has been solved
Forum Discussion by S_B | 14 Aug 2013 | 7 comments