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Support for Internet Explorer 10.   Some of you may be encountering IE 10 now.  Microsoft is considering it a critical update, and some patching and update policies are automatically installing it on computers.  If you are currently using Servicedesk ...
Blog Entry by BRING | 08 May 2013 | 0 comments
Collège du Léman Sàrl, Route de Sauverny 74, CH-1290 Versoix (GE) Wed, 12 June, 2013 - 9:00 - 12:30 CEST ...
Event by Pascal KOTTE | 15 May 2013 | 1 comment
This is a video overview of IT Analytics (in German.) Cube Reporting Dashboards Reports Key Performance Indicators Check out our YouTube Channel: ...
Video by fabian.szalatnay | 01 Apr 2013 | 1 comment
Create somewhere to subscribe to a known issues notification where you will be notified with known issues if it is a product you have or want to be notified about.  Right now, it takes so much time to search for the issue, call into support, hope they ...
Idea by jobby | 28 Mar 2013 | 1 comment
Voici une séquence de screenshots pour donner une petite idée du fonctionnement et de l'utilisation d'un module "Self-service" du catalogue de services Biomni, ...
Video by Pascal KOTTE | 20 Mar 2013 | 0 comments
This article provides best practices for migrating IT Analytics and all installed content packs in the event the underlying SQL server is moved. These steps are only specific to IT Analytics with respect to the migration of SQL Server Analysis Services ...
Article by dprager | 10 Jan 2013 | 0 comments
This article serves as a quick reference listing all cube fields (measures and dimensions) within the IT Analytics Client and Server Management Content Pack, including IT Analytics for ServiceDesk. For the complete list of out-of-the-box reports and ...
Article by dprager | 27 Dec 2012 | 0 comments
IT Analytics offers users several ways in which they can consume their systems management data. One of the more popular ways to expose IT Analytics data to business users, without granting them access to the Symantec Management Console, is through ...
Article by dprager | 20 Dec 2012 | 0 comments
IT Analytics offers customers unparalleled flexibility in the way they visualize, analyze, and consume their business critical data. In addition to providing users a valuable and comprehensive reporting solution out of the box, IT Analytics’ flexible ...
Article by dprager | 12 Dec 2012 | 0 comments
This is a how to video on AD synchronization with Process Manager. In this video you will learn the benefits of AD sync, how to set up the prerequisites, and how to set up the AD ...
Video by Vishaka Kulkarni | 03 Dec 2012 | 1 comment