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I need a solution I need to create a deny/allow policy for computers on a certain software. I have created a new Application Metering policy and selected Allow under the Options. I have ...
This issue has been solved
Forum Discussion by StevenB. | 16 Apr 2014 | 5 comments
I need a solution Hi all, a while ago I asked how to add support groups to the default assignment list. This worked like a charm, but now my collegues ask me to add their name to ...
Forum Discussion by Koen van Carglass | 08 Apr 2014 | 5 comments
I need a solution Good Morning, We are having an issue with Service Desk Email monitoring.  Recently we enabled our Email notification service in Service Desk and now we are getting ...
Forum Discussion by jjohn1022 | 04 Apr 2014 | 13 comments
Dear All, I have been working with the Service Catalog Request Template and I noticed something very strange. Every time you go into the tasks of a derived project, it would require you to Authenticate/Login, whether or not you have just come from ...
Download by QuietLeni | 31 Mar 2014 | 0 comments
I need a solution Hi all. I have a SD 7.1 SP1 environment where we have discovered tickets without assignments, the assignment webpart is empty. I would like to create a report that ...
This issue has been solved
Forum Discussion by Patrik Rowinski | 01 Apr 2014 | 6 comments
Intro In response to folks requesting it, this is my solution for getting around the use of the grid component in forms. Since IE 11 and the grid component don't get along well and some workstations may only have IE 11, or have it set as the ...
Article by michael.george | 11 Mar 2014 | 4 comments
It would be very interesting to be able to manually change the status of a ticket. Also the possibility of adding custom statusses would be an asset. For example: I would like to be able to manually change the status of a ticket to "Under ...
Idea by Koen van Carglass | 05 Mar 2014 | 1 comment
I need a solution Does anyone know if there is a report or tables that show how many users are currently logged into the Process Manager and if there is another that audits the login of ...
Forum Discussion by Aryanos | 04 Mar 2014 | 0 comments
I need a solution We have ServiceDesk 7.1 sp2 running. Our clients have recently been upgraded from Windows XP to Windows 7, and they're running Internet Explorer 11. Several ...
Forum Discussion by Daniel Borson | 28 Feb 2014 | 1 comment
I need a solution Dear all,   Lately we are seeing some tasks that do not follow the normal task numbering. Instead of IM-999999 they have a format like 99999 and thus they ...
Forum Discussion by Koen van Carglass | 27 Feb 2014 | 3 comments