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Dear All, I have been working with the Service Catalog Request Template and I noticed something very strange. Every time you go into the tasks of a derived project, it would require you to Authenticate/Login, whether or not you have just come from ...
Download by QuietLeni | 31 Mar 2014 | 0 comments
I have attached two template XML files (created on Windows Server 2008 R2) that can be imported into Performance Monitor on either the SMP Server or the SQL Server, in order to help identify potential bottlenecks. 1.  Right click "Data ...
Download by SK | 21 Jan 2014 | 0 comments
If you are using Asset, you most likely have locations setup in a hierarchy.  Building #1 has 3 floors, each floor has 3 sections, each section has two areas, etc.  How can you find out easily how many assets are located in any part, or all of that ...
Download by jasoncordell | 27 Jun 2013 | 1 comment
This is a tool to assist you in closing orphaned tasks and processes in ServiceDesk & Workflow 7.1.  It doesn't not delete any entries from your database. This process will simply complete any active tasks and close the associated process. It ...
Download by TGiles | 14 Mar 2013 | 10 comments
This is a SQL code to clean ALL tickets in ServiceDesk.   I did a test in ServiceDesk 7.1 and all tickets were cleaned and the SD 7.1 return to the ticket IM-000001     Regards,   Bruno Bacelar   This download was ...
Download by brunoyep | 22 Feb 2013 | 3 comments
This is a SQL code to clean a ticket in ServiceDesk.   I did some tests in ServiceDesk 7.1 and the tickets were cleaned, but you won't return to the ticket IM-000001.   It's just to clean the ticket.   You just need to ...
Download by brunoyep | 22 Feb 2013 | 0 comments