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It would be very interesting to be able to manually change the status of a ticket. Also the possibility of adding custom statusses would be an asset. For example: I would like to be able to manually change the status of a ticket to "Under ...
Idea by Koen van Carglass | 05 Mar 2014 | 1 comment
I consider it normal that you can print a ticket in a way that it can be used. Now, if the incident details extend the box they are not fully printed. I know that it is possible to create a workflow for this, but that should not be necessary, you should ...
Idea by Koen van Carglass | 18 Feb 2014 | 1 comment
There needs to be a way to distinguish ServiceDesk Workers from users in ServiceDesk so that when searching for a worker to reassign a ticket to it only shows workers. There's been a lot of times when a ticket is accidentally reassigned to the wrong ...
Idea by Aryanos | 17 Dec 2013 | 0 comments
SIM should have a display language selector instead of relying on the users regional settings. (Endpoint Management, 7.0, 7.x, 7.x, Altiris Client Management Suite, 7.1, 7.5, 7.5, 7.x, 7.x, 7.x, 7.x, 7.x, 7.5, 7.5, 7.5, 7.5, 7.5, 7.5, 7.x, 7.5, ...
Idea by SK | 06 Dec 2013 | 0 comments
There is no ability to add mulitple files at once to the Incidents Attachment web part on the process pages. You currently have to click the Add Attachments button -> form pops up _> select the file and hit Save -> form closes. Can an ...
Idea by Aryanos | 08 Oct 2013 | 0 comments
One of the most difficult things when creating workflows is visually show the user where the workflow is at any point and the overall workflow. We need a control(s) that can help us be more tranparent to the user and to always allow the user to be able ...
Idea by Aryanos | 11 Sep 2013 | 0 comments
One issue I face regularly with vendor products is detecting whether they are actually working or not.  A vendor service may be up, a process may be running, but this does not mean that the service is able to perform useful work. Whilst elaborate ...
Idea by ianatkin | 01 Oct 2013 | 0 comments
When clicking task and process action links in Process Manager the form opens up in a virtual window. Can we please have a checkbox to toggle whether to open it in the virtual window or in a browser window? When creating custom workfows with multiple ...
Idea by Aryanos | 10 Sep 2013 | 0 comments
When an user submit a new article via KB Fedder is not allowed add images. Just is possible add images in Process Manager, after request was approved. I've an customer that needs add images via KB Feeder. (Endpoint Management, 7.1, ...
Idea by Walter Bertelli | 26 Aug 2013 | 0 comments
After a change is planned and aproved there is no way to complete the change before the planned start date.   In case of a critical event we could need to execute the change before the planned date, but there is no way to complete task until the ...
Idea by Rodrigo Noronha | 12 Jul 2013 | 1 comment