It looks like the language table in the ProcessManager database is empty. In the user screen, the drop down list "Language" from the Process manager settings tab is empty untill this table is populated.
(Endpoint Management, 7.1, 7.x, ...
Create somewhere to subscribe to a known issues notification where you will be notified with known issues if it is a product you have or want to be notified about. Right now, it takes so much time to search for the issue, call into support, hope they ...
Feature Request: Changes to Schedule in change calender should be updated after Approved Change plan
Current version of Service Desk 7.5 does not update the calender.
Changes to Schedule in change calender are not updated after Approved Change plan
steps to reproduce.
1. Create a new Change Request
2. Use Approve/Deny Change ...
When you select the "Click Here to Classify" dialog drop down the default text is a light blue which is difficult to see. It should be a darker color that allows it to be seen easily since we want users to choose the correct function for ...
On the Application properties it shows the EmailmonitoringmailboxPassword in Plain text
(Endpoint Management, 7.1, ServiceDesk, Best Practice) () Symantec,7.1,ServiceDesk,Best Practice
On the Application properties it shows the ...
The latest version of Service Desk 7.5, like 7.1 sp2b, still need some improvements :
one of them:
Able to read nested group members, to add them in the imported Actove Directory group...
If you import AD group, nesting other groups, ...
As talked with Symantec Engineer, there is no way to add more action in automation rules. So I think it wil be good if it let me add more action that i needed like in Helpdesk version 6.
Thanks,
Automation Rules will get a Automation Rules ...
When sending an email from ServiceDesk with mulitple email addresses they are separated with a comma instead of a semi-colon which confuses users if they manually add emails to the To: and Cc: fields. There is no idication on the form that a comma should ...
Please change the logic so that if a report will not contain any data, it won't send out the scheduled report. I'm currently using the scheduled reports for SLA reporting.
(Endpoint Management, 7.1, ServiceDesk, Basics, Best Practice, ...