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I need a solution Hi,    Using Hamburger... er... ServiceDesk 7.1.2.   I have tickets that when they click the place on hold, they cannot set a date or time.   They can type in the ...
Forum Discussion by Jamie Brown | 09 Oct 2012 | 0 comments
I need a solution Hi,    SD 7.1.2    I need a report in ServiceDesk to show when a ticket was assigned.    When a ticket is reassigned (or even resolved), they would like to ...
Forum Discussion by Jamie Brown | 13 Sep 2012 | 2 comments
I need a solution Hello,   SD 7.1.2...    Because of this cross site scripting poop, I have users who are trying to reopen tickets but the review link is not using the FQDN.  The ...
Forum Discussion by Jamie Brown | 13 Sep 2012 | 2 comments
This is for Workflow/ServiceDesk 7.2 SP2.   This may work in earlier versions but I have not tested. Downloadable version is attached at the end of this article When a user reopens a resolved ticket, the assignment goes to a default group and ...
Article by Jamie Brown | 27 Jun 2012 | 1 comment
I need a solution 7.1 Sp2 We are still having issues with our snapshot option in ServiceDesk.   We were told in SP2 it would be fixed but it was not and now I have someone asking me ...
This issue has been solved
Forum Discussion by Jamie Brown | 15 Jun 2012 | 3 comments
I need a solution Hi,        Using 7.1 SP2.   Our techs sometimes do not look at the impact and urgency when working or resolving an incident.  So someone woudl create the ...
This issue has been solved
Forum Discussion by Jamie Brown | 06 Jun 2012 | 5 comments