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This is the second video in the two part series demonstrating adding custom fields to a ServiceDesk ticket.   Video Overview: 1) Create Process Profile 2) Modify ...
Video by Jason Short | 24 Sep 2012 | 0 comments
This video is the first in a two part series demonstrating how to add custom fields to Incident Management.   Video Overview: 1. Open Feeder Forms Project 2. Create ...
Video by Jason Short | 24 Sep 2012 | 1 comment
This video provides an overview of the two methods for adding custom data to a ServiceDesk Ticket (Incident, Change, etc).  Both methods require utilizing the Workflow Designer to ...
Video by Jason Short | 24 Sep 2012 | 0 comments
We have released a data dictionary for ServiceDesk 7.1 SP2.  The full article can be found here  http://www.symantec.com/docs/HOWTO77292  . Aside from the ServiceDesk specific tables, this data dictionary can also be used for Workflow 7.1 SP2.   ...
Article by Jason Short | 24 Jul 2012 | 0 comments