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I need a solution Hello everyone, Someone know how could add a template between incident resolved and incident closed? Any idea to solve this requeriments? I have installed ...
Forum Discussion by SmartSys | 04 Dec 2013 | 1 comment
I need a solution Hi everyone, Someone could help me, I need add a new data type in the incident template but I have two conditions (restrictions): 1. This data type must be ...
Forum Discussion by SmartSys | 09 Apr 2013 | 1 comment
I need a solution Hi everyone, Someone know the procedure from integrate Asset with ServiceDesk? I need that when I register a new incident show me the asociated asset but I ...
This issue has been solved
Forum Discussion by SmartSys | 12 Sep 2012 | 2 comments
I need a solution Hi everyone, I'm customized the SD.Feeder.GeneralIncidentSubmitForm in workflow 7.1 SP2 but when I try save ask me category option and I  don't know ...
This issue has been solved
Forum Discussion by SmartSys | 05 Sep 2012 | 7 comments
I need a solution Hi, Someone know how edit the incident template? I need add a new field when incident it's solved (before the close). I have a Service Desk 7.1 SP2 ...
Forum Discussion by SmartSys | 03 Sep 2012 | 4 comments