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I need a solution Hello, We are needing to create a basic report that allows us to report on how many tasks a technician has closed for a period time.  We have run into a problem ...
Forum Discussion by WK01 | 17 Jun 2014 | 5 comments
I need a solution When creating a new incident in ServiceDesk, the Description field does not give anywhere near enough room to comfortably type the information regarding the problem ...
Forum Discussion by WK01 | 21 Jan 2014 | 13 comments
I need a solution Hello, We have a custom Web-Based .NET application unrelated to ServiceDesk that we would like to integrate with ServiceDesk in a way that pushes data into ...
Forum Discussion by WK01 | 14 Jan 2014 | 3 comments
I need a solution Hello, We have an employee who is no longer part of our group.  They are still with the company.  They have tickets from the past that they worked and because of ...
This issue has been solved
Forum Discussion by WK01 | 07 Jun 2013 | 5 comments
I need a solution Hello, Within the SQL tables (Task, ReportProcess, etc), is there a column that can help distinguish the primary task from subtasks within an incident? We are ...
This issue has been solved
Forum Discussion by WK01 | 12 Apr 2013 | 2 comments
I need a solution Hello, Has anyone come across the following situation?  If so, did you come up with a workaround or solution in either 7.1 SP2 or 7.5? When an incident is ...
Forum Discussion by WK01 | 23 Jan 2013 | 2 comments
I need a solution Hello, We had a technician quit.  They left 95 Incomplete Tasks.  Is there an out-of-box method for reassigning all those tasks at one time or does each individual ...
This issue has been solved
Forum Discussion by WK01 | 14 Jan 2013 | 6 comments
I need a solution Hello, We have a technician who was recently married.  She now has a new last name.  The Active Directory Sync has automatically added her new AD account to ...
Forum Discussion by WK01 | 11 Jan 2013 | 6 comments
I need a solution Hello, When technicians create tickets using the Submit Incident Advanced, the default selection for the Priority field is set to Low.  We would like to change the ...
Forum Discussion by WK01 | 19 Oct 2012 | 1 comment
I need a solution Hello, We are needing to modify the email that is sent to the affected user when a task is resolved.  This is the email that contains the link to "Verify ...
This issue has been solved
Forum Discussion by WK01 | 08 Aug 2012 | 2 comments