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Scheduled Maintenance: Symantec Connect is scheduled to be down Saturday, April 19 from 10am to 2pm Pacific Standard Time (GMT: 5pm to 9pm) for server migration and upgrades.
Please accept our apologies in advance for any inconvenience this might cause.

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We accidentally deleted the home page from our test Service Desk and it resulted in the following error when users would try to login: We looked around connect and found a couple articles that provided some work arounds but nothing that would ...
Article by Nick at Sparrow | 08 Aug 2012 | 0 comments
In our environment it was important to track the closure or inbound email tickets.  We made this change to the SD.Email.InboundManagement project to allow us to report on the resolver of those processes. 1. Open the SD.IncidentManagement project ...
Article by Nick at Sparrow | 26 Jul 2012 | 0 comments
We have had a need to do a lot of customization and testing with the Email monitor part of service desk and wanted to share a super helpful tip to help with your testing. Here are the steps to run the Email monitor project if you can’t or don’t want ...
Article by Nick at Sparrow | 19 Jul 2012 | 0 comments
We have a lot of locations and the drop down list on the Technician Advanced Incident form was a real time waster for our Service Desk technicians.  We recently added the Change Location functionality from the Work Incident form in the ...
Article by Nick at Sparrow | 26 Jun 2012 | 0 comments