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I need a solution Hi, Since morning we are experiencing a session issue. As soon as any existing incident / problem / change ticket in Process Manager is opened, we get attached ...
Forum Discussion by snm1502 | 16 Jun 2013 | 4 comments
I need a solution Hi, When we hit a select link besides to contact information that is suppose to get users location details and add it to the ticket, we receive "Error ...
This issue has been solved
Forum Discussion by snm1502 | 21 May 2013 | 5 comments
I need a solution Hi,   I have created a using Report Builder in Service Desk 7. However, for some tickets in the report data contents in Location Field of Incident Management ...
Forum Discussion by snm1502 | 04 Dec 2012 | 2 comments
I need a solution Hi, How do we get a list of Top / latest 10 tickets a user (currently logged in) has worked upon using report builder in SD 7.1?   I have tried to include ...
Forum Discussion by snm1502 | 06 Nov 2012 | 0 comments
I need a solution Hi,   How do we filter out the data of a column while creating reports using report builder?   For Eg: if a column contains values like 1. Level 1 ...
Forum Discussion by snm1502 | 06 Nov 2012 | 0 comments
I need a solution Hi,   Is it possible to color code (conditional format) complete row instead of just column while creating a report using report builder in Service Desk 7.1? ...
Forum Discussion by snm1502 | 15 Oct 2012 | 6 comments
I need a solution Hi,   We are on ServiceDesk 7.1 and have an issue with a user who does not gets an email / notification when a ticket is assigned to him. So ideally a ticket ...
Forum Discussion by snm1502 | 16 Aug 2012 | 6 comments
I need a solution Hi, Once we create a new page in SD 7.1 and select a template page something like 20%,60%,20%, is there a way to resize a zone. For eg. Right Zone which is 20% ...
Forum Discussion by snm1502 | 20 Jul 2012 | 0 comments
I need a solution Hi, Trying to create a Location based report using Report Engine / Default Report Builder in Service Desk 7.1. However, once I click on city under user, a window ...
Forum Discussion by snm1502 | 17 Jul 2012 | 2 comments