I need a solution Hi, When we hit a select link besides to contact information that is suppose to get users location details and add it to the ticket, we receive "Error ...

I need a solution Hi,   I have created a using Report Builder in Service Desk 7. However, for some tickets in the report data contents in Location Field of Incident Management ...

I need a solution Hi, How do we get a list of Top / latest 10 tickets a user (currently logged in) has worked upon using report builder in SD 7.1?   I have tried to include ...

I need a solution Hi,   How do we filter out the data of a column while creating reports using report builder?   For Eg: if a column contains values like 1. Level 1 ...

I need a solution Hi,   Is it possible to color code (conditional format) complete row instead of just column while creating a report using report builder in Service Desk 7.1? ...

I need a solution Hi,   We are on ServiceDesk 7.1 and have an issue with a user who does not gets an email / notification when a ticket is assigned to him. So ideally a ticket ...

I need a solution Hi, Once we create a new page in SD 7.1 and select a template page something like 20%,60%,20%, is there a way to resize a zone. For eg. Right Zone which is 20% ...

I need a solution Hi, Trying to create a Location based report using Report Engine / Default Report Builder in Service Desk 7.1. However, once I click on city under user, a window ...