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I need a solution Hi All,  Not sure if anyone else has seen this and I only see it when I'm using a smaller screen, but when a user opens a create advanced ticket form there ...
This issue has been solved
Forum Discussion by skiierj | 10 Sep 2013 | 8 comments
I need a solution Hi All, I'm trying to write a report for all open tickets, assigned to workers and queues. I can get all tickets assigned to queues and then one with all open ...
Forum Discussion by skiierj | 06 Aug 2013 | 5 comments
I need a solution Hi all, I'm getting reports from my users that when they are filling out a ticket and hoover over the Classification drop down and it takes a really long time ...
Forum Discussion by skiierj | 26 Jun 2013 | 5 comments
I need a solution Hi all, I have a request come in asking to make it easier for my non-helpdesk users to put their own tickets in for themselves. When the IT tech goes in to put a ...
This issue has been solved
Forum Discussion by skiierj | 30 May 2013 | 4 comments
I need a solution Hi All, I'm looking at maybe starting to use Servicedesk Knowledgebase. I would really like to hear from anyone what their thoughts are on it. Pro/cons, tips ...
Forum Discussion by skiierj | 26 Apr 2013 | 1 comment
I need a solution I have written a report to show which tickets that haven't been edited(modified) in 30 days.  It works great but every monday I have to manually change the date ...
Forum Discussion by skiierj | 06 Feb 2013 | 4 comments
I need a solution I have some users that have AD account on our domain but their e-mail address are not ours. We have changed the e-mails to the correct e-mails in Servicedesk but after ...
Forum Discussion by skiierj | 11 Oct 2012 | 4 comments
I need a solution When you put a ticket on hold it only allows you to set the date out 30 days past the start date. I need to be able to set the date to anything. Has anyone been able ...
Forum Discussion by skiierj | 14 Sep 2012 | 2 comments
I need a solution I'm getting some weird things with a user submitted a ticket with their regular account but when  you look at the ticket after it has been saved the submitter ...
Forum Discussion by skiierj | 07 Aug 2012 | 4 comments