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I need a solution We have had two instances in as many weeks where a "broken" email (Symantec's words) had stopped the email monitor from processing any email to create ...
Forum Discussion by LIS | 30 Aug 2012 | 4 comments
I need a solution Looks like its my turn to flood the forum with questions today :) I have a request from one of our managers that I have absolutely no idea how to complete.  In our ...
Forum Discussion by LIS | 27 Aug 2012 | 4 comments
I need a solution Our level 1 support has encountered an issue that is extremely annoying. Although we have a workaround I was hoping someone else had seen this and found an actual fix. ...
Forum Discussion by LIS | 27 Aug 2012 | 1 comment
I need a solution I've searched the forums because I thought I'd seen this requested before but cant find it now, so I apologize if this question has been asked and answered ...
Forum Discussion by LIS | 15 Aug 2012 | 1 comment
I need a solution I just lurvvvvve the reporting functionality in Service Desk <nods sagely>  indeed it is doing more to teach me patience and perseverance then anything else ...
This issue has been solved
Forum Discussion by LIS | 07 Aug 2012 | 6 comments
I need a solution We have imported all the Altiris Help Desk tickets into Service Desk and would like to be able to link those old tickets to new incidents.  However when I go to Attach ...
Forum Discussion by LIS | 19 Jul 2012 | 0 comments
I need a solution When you create a report in Service Desk you can define a parameter as editable at runtime.  I have noticed that when you edit that parameter it seems to remember your ...
Forum Discussion by LIS | 10 Jul 2012 | 0 comments
I need a solution We have a lot of managers who did their own ad-hoc reporting via searches in Altiris Help Desk and when we moved to Service Desk we had to create a report that ...
Forum Discussion by LIS | 05 Jul 2012 | 1 comment