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I need a solution We started getting an issue in the SD.IncidentManagement workflow with session id not being passed properly to a Terminate and Transfer Dialog Flow component and it ...
Forum Discussion by Aryanos | 27 Mar 2014 | 3 comments
I need a solution Does anyone know if there is a report or tables that show how many users are currently logged into the Process Manager and if there is another that audits the login of ...
Forum Discussion by Aryanos | 04 Mar 2014 | 0 comments
I need a solution In Service Desk 7.1 SP1, SLA emails are sent out even after they have been triggered already after a reclassify, edit incident details and reassign. Not only that but ...
Forum Discussion by Aryanos | 30 Jan 2014 | 0 comments
There needs to be a way to distinguish ServiceDesk Workers from users in ServiceDesk so that when searching for a worker to reassign a ticket to it only shows workers. There's been a lot of times when a ticket is accidentally reassigned to the wrong ...
Idea by Aryanos | 17 Dec 2013 | 0 comments
There is no ability to add mulitple files at once to the Incidents Attachment web part on the process pages. You currently have to click the Add Attachments button -> form pops up _> select the file and hit Save -> form closes. Can an ...
Idea by Aryanos | 08 Oct 2013 | 0 comments
One of the most difficult things when creating workflows is visually show the user where the workflow is at any point and the overall workflow. We need a control(s) that can help us be more tranparent to the user and to always allow the user to be able ...
Idea by Aryanos | 11 Sep 2013 | 0 comments
When clicking task and process action links in Process Manager the form opens up in a virtual window. Can we please have a checkbox to toggle whether to open it in the virtual window or in a browser window? When creating custom workfows with multiple ...
Idea by Aryanos | 10 Sep 2013 | 0 comments
I need a solution I was wondering if anyone can help with a setup/configration that I'm trying to do with a ServiceDesk server and a Workflow server? I currently have custom ...
This issue has been solved
Forum Discussion by Aryanos | 28 May 2013 | 3 comments
One of the things I don't like about ServiceDesk is the inability to set the status of the incident that is being worked. This is a standard functionality in any Helpdesk/Service Desk product and allows the worker to set what the current status of ...
Article by Aryanos | 30 Jul 2012 | 3 comments
When the survey email is sent out to the user, they must click on the link that takes them to their incident to review and then click another link to go to the survey. Wouldn't it be nice if they can go straight to the survey from the email link? ...
Article by Aryanos | 30 Jul 2012 | 0 comments