Video Screencast Help
Symantec Appoints Michael A. Brown CEO. Learn more.

Search

Search results

I need a solution There is a file, curiously called, "LuceneFullTextSearchService.asmx" located in:  "C:\Program ...
Forum Discussion by nazareth | 08 Aug 2012 | 0 comments
I need a solution Has anyone been able to configure a report as a web service? I have done as the instructions say in the "Symantec™ ServiceDesk 7.1 SP2 User Guide" (attached) ...
Forum Discussion by nazareth | 03 Aug 2012 | 2 comments
I need a solution I just realized that we have no way of determining who all is designated a VIP in ServiceDesk. There is no out of box report and there is no way in the Admin area to ...
This issue has been solved
Forum Discussion by nazareth | 26 Jul 2012 | 2 comments
I need a solution Has anyone been able to add a link to their change management notifications that took the user to the change request? I have tried with the following:   ...
Forum Discussion by nazareth | 18 Jul 2012 | 0 comments
I need a solution When a ticket is submitted via email, its images, if any, do not appear in the description. Instead, the typical placeholder appears with a red X in the upper left ...
Forum Discussion by nazareth | 10 Jul 2012 | 1 comment
I need a solution The RSS feed for the report "My Open TIckets" for some reason adds the FQDN in front of what would be the correct link. So I am getting:   www.fqdn.com ...
Forum Discussion by nazareth | 25 Jun 2012 | 7 comments
I need a solution We have setup a notification template to fire off an email when a Change Management implementation plan is completed. The ruleset used is ...
Forum Discussion by nazareth | 22 Jun 2012 | 1 comment