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I need a solution We have ServiceDesk 7.1 sp2 running. Our clients have recently been upgraded from Windows XP to Windows 7, and they're running Internet Explorer 11. Several ...
Forum Discussion by Daniel Borson | 28 Feb 2014 | 1 comment
I need a solution We would like to upgrade our SQL Servers to 2008 R2 SP3, but we need to know if ServiceDesk 7.1 SP2 is supported for this database platform. Thanks!   It ...
Forum Discussion by Daniel Borson | 09 Oct 2013 | 1 comment
I need a solution Does anyone know what permission I need to grant users or groups so that they may delete reports in ServiceDesk? We have some folks who may create and edit reports, ...
Forum Discussion by Daniel Borson | 23 May 2013 | 1 comment
I need a solution I know how to embed an image when creating a KB Article directly from the "Knowledge Base" tab in the ServiceDesk Portal. What I can't seem to do is ...
Forum Discussion by Daniel Borson | 17 Jan 2013 | 0 comments
I need a solution I have a Change Management Ticket that was approved by the Change Manager and the CAB, but for which no Change Implementer was assigned. As such, the ticket is now ...
Forum Discussion by Daniel Borson | 11 Dec 2012 | 1 comment
I need a solution In ServiceDesk 7.1 SP2, we had a CM ticket that was submitted and approved by the Change Manager. The Change Manager set the Implementer, and sent it on to the CAB for ...
Forum Discussion by Daniel Borson | 20 Sep 2012 | 0 comments
I need a solution When a CM ticket is created, the Change Requestor uploads documents to the CM ticket. The Change Manager can then view the document links under "Documents" ...
Forum Discussion by Daniel Borson | 16 Jul 2012 | 0 comments