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Permissions to delete Reports in ServiceDesk

I need a solution Does anyone know what permission I need to grant users or groups so that they may delete reports in ServiceDesk? We have some folks who may create and edit reports, ...

Forum Discussion by Daniel Borson | 23 May 2013 | 1 comment

Embedding image in KB Article when editing the article

I need a solution I know how to embed an image when creating a KB Article directly from the "Knowledge Base" tab in the ServiceDesk Portal. What I can't seem to do is ...

Forum Discussion by Daniel Borson | 17 Jan 2013 | 0 comments

Change Management Ticket has no Implementer. How to close?

I need a solution I have a Change Management Ticket that was approved by the Change Manager and the CAB, but for which no Change Implementer was assigned. As such, the ticket is now ...

Forum Discussion by Daniel Borson | 11 Dec 2012 | 1 comment

SD 7.1 SP2: Implementation Task in CM Ticket cannot be completed

I need a solution In ServiceDesk 7.1 SP2, we had a CM ticket that was submitted and approved by the Change Manager. The Change Manager set the Implementer, and sent it on to the CAB for ...

Forum Discussion by Daniel Borson | 20 Sep 2012 | 0 comments

Change Manager cannot view documents uploaded to a CM ticket

I need a solution When a CM ticket is created, the Change Requestor uploads documents to the CM ticket. The Change Manager can then view the document links under "Documents" ...

Forum Discussion by Daniel Borson | 16 Jul 2012 | 0 comments