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I need a solution Hi everybody   In a ticket window, when I click in Work Incident (Ação/Fechar chamado) I receive the address http://sdserv/SDIncidentManagement.... I need ...
Forum Discussion by brunoyep | 12 Aug 2013 | 2 comments
I need a solution Hi When I open a ticket, my SD7.1 send a e-mail with a ticket's link using the "ProcessViewerPageURL". I have customers using my SD7.1 by a ...
This issue has been solved
Forum Discussion by brunoyep | 12 Jun 2013 | 2 comments
I need a solution I have a user who accidently deleted a web part from the right side of the documents page. Anybody knows if is possible to recovery the page? PS: I ...
Forum Discussion by brunoyep | 03 Jun 2013 | 2 comments
I need a solution Hello I can't upload a file in a opened incident. The unique alternative that I found was give the admin permissions to the user (No, I won't do it), ...
Forum Discussion by brunoyep | 17 May 2013 | 0 comments
I need a solution Hello I'm trying to change the text " Click here to review and close your incident " on the incident window. Anybody knows how can I change ...
This issue has been solved
Forum Discussion by brunoyep | 02 May 2013 | 2 comments
I need a solution Hello   When I try to attach a simple file in some incident, I get the follow message:     I added ALL document permissions to the user and ...
This issue has been solved
Forum Discussion by brunoyep | 19 Apr 2013 | 6 comments
I need a solution Hi everybody When I reset or change a password of a user account, the field "Password expire date" (in the settings of Manage Users/password settings) is ...
This issue has been solved
Forum Discussion by brunoyep | 10 Apr 2013 | 4 comments
I need a solution Hi everybody I'm testing and configuring the mobile mode in my ServiceDesk 7.1 and I couldn't find a way to change the Symantec logo in the main page. ...
This issue has been solved
Forum Discussion by brunoyep | 05 Apr 2013 | 5 comments
This is a SQL code to clean ALL tickets in ServiceDesk.   I did a test in ServiceDesk 7.1 and all tickets were cleaned and the SD 7.1 return to the ticket IM-000001     Regards,   Bruno Bacelar   This download was ...
Download by brunoyep | 22 Feb 2013 | 3 comments
This is a SQL code to clean a ticket in ServiceDesk.   I did some tests in ServiceDesk 7.1 and the tickets were cleaned, but you won't return to the ticket IM-000001.   It's just to clean the ticket.   You just need to ...
Download by brunoyep | 22 Feb 2013 | 0 comments