Video Screencast Help
Protect Your POS Environment Against Retail Data Breaches. Learn More.

Search

Search results

Recently, it was observed that when using Servicedesk, clicking on the lightning bolt to edit a user caused the error below to appear: System.IO.FileLoadException: The located assembly's manifest definition does not match the assembly ...
Blog Entry by BRING | 29 Oct 2013 | 0 comments
Servicedesk 7.2 Sp2 and 7.5 have a handy built in tool that allows for the bulk closure of incident tickets.  It was discovered, however, that this tools ability to remove incidents from the selection set is not properly functioning.  To reproduce ...
Blog Entry by BRING | 22 Aug 2013 | 0 comments
Support for Internet Explorer 10.   Some of you may be encountering IE 10 now.  Microsoft is considering it a critical update, and some patching and update policies are automatically installing it on computers.  If you are currently using Servicedesk ...
Blog Entry by BRING | 06 May 2013 | 0 comments
SLA levels and design have been an area of Servicedesk that has improved over various releases. As development has improved the product, those improvements come by recognizing where certain functions could have been improved. This article describes one ...
Article by BRING | 25 Apr 2013 | 0 comments
Many users have taken the inherent functionality of Workflow to extend, customize, and fine tune the capabilities of Servicedesk.  Some have simply made some modifications to the core processes  of Incident, Problem, and Change  management (something no ...
Article by BRING | 20 Jan 2013 | 0 comments
Recently, a Servicedesk 7.1 Sp1 user encountered a very perplexing problem.  When resolving incidents, the amount of time required for the process viewer to refresh and show that the incident is resolved or closed is normally a short time (2-3 mins). ...
Blog Entry by BRING | 18 Jan 2013 | 5 comments
One of the concerns and complaints of using Servicedesk and Workflow has been the long amount of time it takes to log into ProcessManager. Sometimes it can take just a short period of time, and, as was discovered recently, it can take upwards of two ...
Article by BRING | 02 Nov 2012 | 2 comments