Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Search

Search results

I need a solution Hello, I am curious if anyone has tried or succeded in adding the "Specify Time Worked" box to the Resolve screen that resolves the ticket straight from the ...
Forum Discussion by jasonhopp | 26 Mar 2013 | 2 comments
I need a solution Does anyone have a report that shows number of tickets created by worker for a selected date range?  Looking to get information on how many tickets each technician is ...
Forum Discussion by jasonhopp | 21 Jan 2013 | 3 comments
I need a solution I am hoping someone has see this error before or knows what might be causing it.  Allot of our workers are getting this "Process Manager Error.  Failed to Load ...
Forum Discussion by jasonhopp | 12 Nov 2012 | 2 comments
I need a solution I was wondering if it is possible to change the wording for the link to review or reopen a ticket.  Currently it shows " Click here to review and close your ...
This issue has been solved
Forum Discussion by jasonhopp | 31 Aug 2012 | 3 comments
I need a solution I have a question on SLA's.  The way I think the ServiceDesk SLA's are working out of the box is that the SLA does not end till the resolution is verified ...
Forum Discussion by jasonhopp | 11 Jun 2012 | 1 comment