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I need a solution So I am led to believe dialogue components can have message listeners enabled on them which means you can send messages to the component to get it to do something, ...
Forum Discussion by smassie | 21 Jul 2015 | 1 comment
I need a solution Hi. I need show in the dashboard, the queues that I belong to, and tickets without owner.   Actually the technician take the ownership of the ticket removing ...
Forum Discussion by Claudio_Escobar | 09 Jul 2015 | 0 comments
I need a solution Hi Guys!!! Is there a document to know what ITIL version does SD 7.5 and 7.6 use? Thanks in advance! Hi Marilou The main processes Hi Marilou ...
Forum Discussion by Marilou | 01 Jul 2015 | 5 comments
I need a solution I'm trying to send a change request to workflow using the rules in 7.5 SP1 and I'm getting a 'failed to verify SessionID' when this runs. The ...
Forum Discussion by smassie | 18 Jun 2015 | 1 comment
I need a solution I posted this issue back a couple of months ago with no resolution. When trying to resolve a ticket our users get an appliation error. When troubleshooting the issue I ...
Forum Discussion by rrmarlatt | 10 Jun 2015 | 1 comment
Technical Webinar Online Tue, 16 June, 2015 - 1:00 - 2:00 EDT NetX Connect - Remote ...
Event by NetX | 05 Jun 2015 | 4 comments
I need a solution Hi, I have a problem with incoming e-mail creates incidents without a contact and gets stuck with status Awaiting Response. This happens with newly created ...
Forum Discussion by Callander | 02 Jun 2015 | 1 comment
I need a solution I need to create an incident based on a monitor alert without emailing the alert to the service desk. Since you aren't wanting to Since you aren't ...
Forum Discussion by RufusS | 26 May 2015 | 1 comment
I need a solution Hi I have an odd issue. As I have been implementing servicedesk so I have been adding custom data fileds using the generator. I did this fine with Incident ...
Forum Discussion by smassie | 22 May 2015 | 0 comments
I need a solution We had some issues with tickets not applying an SLA. The tickets are now in a closed status, but I would like to find a way to update the ticket and add a completed ...
This issue has been solved
Forum Discussion by StevenB. | 21 May 2015 | 2 comments