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This project simplifies Workflow/ServiceDesk log file analysis per a given TimeSpan.   The Range Slider motif used in this project was plagiarized from: http://atmaworkflow.com/2014/11/26/input-range-sliders/#more-630 Features: ...
Article by bcason | 18 Feb 2015 | 1 comment
I need a solution I am trying to edit one of the proyects in workflow but its giving me this error. any ideas how to fix this? I am a noob with service desk. :p ...
This issue has been solved
Forum Discussion by GSM2588 | 09 Feb 2015 | 5 comments
I need a solution I've been trying to work out where and how the history for tickets in Service Desk is held. This is because I want to be quickly and easily determine at any point ...
Forum Discussion by smassie | 04 Feb 2015 | 3 comments
I need a solution I have an odd issue with SD 7.5. If you use the advanced incident submission form (technician) to create an incident and you select resolve it goes through to the ...
Forum Discussion by smassie | 04 Feb 2015 | 3 comments
Below is an example on how to create a report to show which incident tickets had survey sent. Choose a relevant report category where to place the report and click the plus icon to Add Standard Report. Click on Select Data Source, keep ...
Article by JZeppelina | 30 Jan 2015 | 0 comments
I need a solution Hello, I'm attempting to install Servicedesk and configure the inbound mail settings (POP) and running into issues with the test.  When I select not SSL I ...
Forum Discussion by lotsill | 26 Jan 2015 | 2 comments
I need a solution Hi, I have just applied tn SD.IncidentManagementSimple patch to fix the issue where tickets won't close under certain circumstances when custom data has been ...
This issue has been solved
Forum Discussion by smassie | 23 Jan 2015 | 4 comments
I need a solution So we have different queues that technicians belong to which is standard.  The issue I've run into is that if a ticket makes it to an escalated queue for whatever ...
This issue has been solved
Forum Discussion by phoward74 | 22 Jan 2015 | 2 comments
I need a solution 1. In the default Technician Dashboard, under Incidents Open by Queue Web Part, there are resolved tickets showing up.  We would like these tickets to not be here.  ...
This issue has been solved
Forum Discussion by phoward74 | 22 Jan 2015 | 1 comment
I need a solution Hi I have followed the instructions in the articles about adding additional data fields to the Incident Management Database and imported the plug-in into the ...
This issue has been solved
Forum Discussion by smassie | 20 Jan 2015 | 2 comments